I had a phenomenal experience at Park Hyatt in Buenos Aires so thought I would have the same experience in Milan. I was "upgraded" to a Deluxe room which I must say was extremely nice. However, the room was an interleading room and the walls were like paper. Having just arrived from Sydney, I wanetd a good nights sleep. Unfortunately my neighbour was on his phone from 3.00am and I could hear everything. Really not what you would expect paying $1,000 per night. I left for an early dinner and asked for a turn down service while I was away. Came back - not done. The next day, I came back to my room at 3.00pm for a rest. The room had not ben serviced. That was the last straw. next time - Four Seasons or a cheap hotel where you would expect this quality service!! In addition, the air conditioning was pretty average oo!