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“Wonderful staff” 5 of 5 stars
Review of Park Hyatt Milan

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Park Hyatt Milan
5.0 of 5 Hotel   |   Via Tommaso Grossi 1, 20121 Milan, Italy   |  
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Ranked #3 of 427 Hotels in Milan
Brisbane
Top Contributor
79 reviews 79 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
“Wonderful staff”
5 of 5 stars Reviewed January 4, 2013

The Park Hyatt Milano is very conveniently situated behind the Cathedral and shopping malls. It very well presented but the main attraction for my husband and I was the staff. No matter how small the task it was carried out with friendliness and warmth. We felt very special to be staying there.

Room Tip: Choose a room that faces the Galleria. Make sure not beside cleaners room as it is a little noisy in...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, January 22, 2013
Dear Sir,

Thank you very much for your beautiful review.
We are very happy that you enjoyed your stay with us and were satisfied with our services.
Your beautiful comment regarding our staff is the best compliment that a General Manager can receive and I will be pleased to relay it to the entire team!
Looking forward to welcoming you back soon!

My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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805 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Sydney, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 2, 2013

We spent one night at the Park Hyatt Milan with our 3 year old son in December 2012. We stayed in a one bedroom suite. Cannot fault the room, and my husband now has plans to change our shower, as the shower was amazing. The location was great, two minute walk to the duomo and about a 15min walk to see the last supper (we were pushing a pram). Shopping was available to the left and the right, so we found it a great location. The service we recieved was fantastic, although we were only there for one night, we ate and drank at the hotel three times - having limited time, and rainy weather, we didn't go too far a field. All in all a great hotel, and would recommend this property.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, January 3, 2013
Dear Madame,

Thank you very much for taking the time to post your review on Tripadvisor.
We are very happy that you appreciated our property and our location and we really hope to have the pleasure of welcoming you back soon, maybe for more than one night!

My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Top Contributor
170 reviews 170 reviews
53 hotel reviews
Reviews in 67 cities Reviews in 67 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed January 1, 2013

I have always thought that the Park Hyatt Sydney is the best place in the world to use your Hyatt Gold Passport points. This hotel provides strong competition.

The location is unique in all of Milan. It is attached to the Galleria which is the center of the downtown Milan area. It is within 10 minutes walk of all of the most exciting places to stay.

The rooms are somewhat small, but very nicely appointed. The bathroom is really special with a shower that will encourage you to spend most of the day there if you are so inclined.

The service was special as well. I made friends with the Concierge who was very helpful in finding restaurants during the busy holiday season. We made a side trip to Como and Lugano which added to our stay.

The weather was cool, but sunny every day--highs in the mid to upper 40s was quite pleasant as well.

Room Tip: Get a room overlooking the Galleria. We had room 305 which was perfect. Makes you feel like you ar...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, January 3, 2013
Dear Guest,

Thank you for your kind review.
We are very happy that you enjoyed your stay at Park Hyatt Milano and appreciated the service of staff and especially of our concierge.

We really hope to have the pleasure of welcoming you back soon!
My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 29, 2012

I stayed here in the beginning of July 2012. I had a fantastic stay. The rooms were absolutely perfect. I stayed in a smaller suite, and the design was just fantastic. The rooms were very spacious, clean, organized and comfortable. The bathroom was a real hit, with the bath tub - and a real rubber ducky! LOVED IT! (the breakfast - room service is fantastic too!)

I totally recommend it to anyone that wants to be in the center of the city and enjoys a modern hotel.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, January 3, 2013
Dear Guest,

Thank you very much for your wonderful comment!
It is a real pleasure to read such a positive review and we really hope that you will come back to our property soon!

My best regards from Milano
Claudio Ceccherelli
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Chicago, Il
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 17, 2012

We stayed at the Park Hyatt Milan for 5 nights, but the last two were free thanks to a special Hyatt credit card offer. Which made it somea much better value. Not that any other Milan hotel appeared to be a better value. (We also stopped by the Four Seasons bar while we were there.) The rooms (more later) were very nice. Plush despite contemporary decor. Great beds, linens, orchids, nice sized and huge bathrooms. Good toiletries, chocolates and biscotti at night, complimentary fruit and a bottle of wine. The hotel bar and lobby had excellent service, and great aperitivo. Evening cocktails come with lots of snacks, for as long as you like, they keep coming. So you can do this instead of dinner or follow it with dinner. Our meals were very good at the Park Hyatt. We liked the location next to the Galleria. Had some very good and convenient meals there at Savini and Ristorante Galleria. The Venchi Cioccogelateria nearby is also excellent.
Try to avoid a connecting room, as there is no soundproofing between the connecting rooms' door. I understand this is going to be addressed. Our first 4 nights we had no neighbor, but on the 5th night we asked to be moved as it was if our neighbor were sharing our room. They moved us (and upgraded us) immediately without any question.
I would give this 5 stars except for the connecting room issue and the price (not sure you can do any better in Milan though).

Room Tip: Avoid the connecting rooms unless you are sharing these rooms as a family. Courtyard rooms are quiet...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, December 18, 2012
Dear Madame,

Thank you very much for your kind review.
We are very happy that you enjoyed your stay with us and appreciated our property and service.
With reference to the issue with connecting rooms, we take the chance to inform you that we have planned, in the course of next year, the replacement of the doors in order to guarantee a major sound insulation inside the rooms.
Thank you anyway for your useful feedback and we really hope to have the pleasure of welcoming you back soon!

My warmest regards
Claudio Ceccherelli
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San Francisco, California
2 reviews
5 of 5 stars Reviewed December 15, 2012

My husband and I recently returned from a month long trip to Italy (Oct-Nov 2012). This was our first time ever to Europe and the Hyatt in Milan was the first of many stops. We couldn't have been more pleased with our stay. We started our trip with an airline delay that caused us to miss our connecting flight AND our first night in Milan. We called the Hyatt as soon as it was clear we were not going to make our first night reservation (less than 24hrs in advance) to let them know our situation. They were kind enough NOT to charge us for our first night's reservation (despite their 24hr cancellation policy) and were sympathetic to our plight. Once we arrived (a day late and spent) knowing we had been traveling for over 32+ hours the staff was kind enough to let us have a REALLY early check in (9am) so we could shower and rest before our first pre-paid city tour that afternoon. But what really made us love this place besides it's central location, spacious and contemporary rooms, and gigantic bathrooms was the concierge staff. They were just THE MOST helpful hotel staff we have ever dealt with! When we arrived at the Milan airport our bags had not made it with us (gatta love United Airlines....NOT!) and the hotel staff being familiar with the airlines usual song and dance regarding missing luggage called the airlines EVERY HOUR ON THE HOUR around the clock for 32hours straight until we got our bags. They were relentless advocates on our behalf! Every time we came in or out of the hotel they would give us an update on how things were going... many times without even being asked. It was such a relief to know we had someone in our corner fighting this battle for us and it freed us up to focus on the tours and sights without having to do this on our own....a true GODSEND! We were without our luggage for 4days and let me tell you it was HORRIFIC but the staff at this Hyatt did EVERYTHING they possibily could to make sure we had whatever supplies and support we needed that they could reasonably provide to keep us clean, comfortable, and functional. We are Hyatt vacation club and Hyatt gold passport members and have stayed in many resorts and hotels. But we have never recieved the kind of one-on-one personalized genuine caring service like we did the Park Hyatt in Milan. We felt so taken care of and as a result we had a great time enjoying the city and taking in the sights! If you're looking for a very centralized hotel, in the heart of Milan that is within walking distance of everything, high end, and has excellent service you just simply cannot go wrong with the Park Hyatt in Milan. It's worth every penny and is at the top of our list on best hotels in Italy!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
119 reviews 119 reviews
55 hotel reviews
Reviews in 48 cities Reviews in 48 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed December 11, 2012 via mobile

Only stayed one night but this hotel has it all. The service is divine as is the amazing shower, in fact the whole bathroom. The concierge was so helpful recommending all kinds of restaurants at all prices and the ones we chose were fantastic especially trattoria Rovello and Stendhal. The Park Hyatt is expensive but so worth it if you can.

Stayed December 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, December 13, 2012
Dear Madame,

Thank you very much for your beautiful review.
We appreciated a lot your nice comments and I will be happy to extend your compliments to our concierge.
We really hope to have the pleasure of welcoming you back soon!

My warmest regards
Claudio Ceccherelli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Milan

Address: Via Tommaso Grossi 1, 20121 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Milan
#2 Family Hotel in Milan
#3 Romantic Hotel in Milan
#3 Luxury Hotel in Milan
#6 Business Hotel in Milan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Milan 5*
Number of rooms: 106
Official Description (provided by the hotel):
Boutique hotel in a palatial, classical building - Heart of Milan, steps from Piazza del Duomo and Teatro all Scala opera house. ... more   less 
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Also Known As:
Park Hyatt Milan Hotel Milan
Hyatt Milan
Milan Hyatt

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