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“I do not think you can find better in Milan” 4 of 5 stars
Review of Park Hyatt Milan

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Park Hyatt Milan
5.0 of 5 Hotel   |   Via Tommaso Grossi 1, 20121 Milan, Italy   |  
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Awaken at the Park
Ranked #1 of 432 hotels in Milan
Luxembourg City, Luxembourg
Top Contributor
135 reviews 135 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
72 helpful votes 72 helpful votes
“I do not think you can find better in Milan”
4 of 5 stars Reviewed November 21, 2012

We went for the we and we had a great time, starting with the limousine service from the airport which was on time, very helpful and kind. Reception was OK but not special. We were showed to our junior suite with terrasse. The suite was peculiar with its dressing, safe and minibar in the bathroom. Everything was clean although we had some problems regulating the warmth of the water in the shower. The first evening we ate out in the hotels restaurant (recently awarded its first Michelin star) and it was very good but also a very calorie rich cuisine I will do a separate review of the restaurant. Concierge services were excellent, Nicola even found 2 tickets for the last Rigoletto performance at the Scala (3rd row!!). Breakfeast is for italian standards very good although paying extra for eggs seems a bit exagerated for this category. Personnel was overall very friendly and helpful. Also worth to mention, the fruitplate in our room was every day refreshed with new fruit (not always the case in the same catergory of hotels and rooms). Why not the excellent rating...prices are not cheap though

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, November 29, 2012
Dear Sir,

Thank you for your nice review and we are very happy that you had a great time with us.
We are very pleased that you appreciated our Junior Suite and I will be honored to relay your beautiful comment to the entire staff and especially to Nicola!

We are already looking forward to welcoming you back soon!
My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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london
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 16, 2012

Stayed here for two nights in early Oct.

You are a stone's throw away from the Duomo, next door to the most sophisticated arcade of designer stores and close to great restaurants too.

Breakfast was just ok, continental only; everything else, including hot drinks comes at an extra cost. The omelette with caviar is worth having.

Bathrooms were spacious and lavishly decorated and stocked, certainly the best I've ever seen. Beds were very comfy. All staff were were very pleasant and helpful.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, November 20, 2012
Dear Madame,

Thank you for your nice review.
We are very happy that you enjoyed your stay with us and appreciated our location and our services.
We really hope to have the pleasure of welcoming you back soon!

My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 10, 2012

Very good location in the heart of Milan at one of the side entrance of the Galleria Vitorio Emmanuelle. Very comfortable rooms with large bathrooms decorated in a very good taste and elegant atmosphere. The service is outstanding. From the doorman, to the front desk, the manager on duty and specially the concierge team are always very efficient and warm. All my requests have always been solved prompt and in the right way. It is really what you can expect from a five stars luxury hotel but unfortunately too often the result is somehow frustrating. I have been lodged in most of the luxury hotels in Milan and I believe it is by far which offers the best rate of quality of service and efficiency in management.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, November 13, 2012
Dear Sir,

Thank you very much for your beautiful review.
We are very happy that you enjoyed your stay with us and also honored to read such a positive feedback regarding our property and especially regarding our service, as we have always been focused on delivering the best customer service possible at all levels and in all departments.

We are already looking forward to welcoming you back soon!
My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 10, 2012

Nice room, but at £500 per night you would expect that you could get a drink in the bar -must say the bar is closed, but I have called them, spoke with someone in the lobby, who was sending someone over and just had to ask the bar man - who was working in the closed bar for a drink - also emailed the hotel - still no drink .

Also someone walked into the room when Janet was getting dressed - no nock on the door - just walked in - they did send up a bottle of sparkling wine to say sorry.

Gary Chapman room 419 - not happy and total frustrated by lack of service !!!!!!!!!

Sort this out management - I'm still in the hotel !!!

Room Tip: Go some where else and buy a Louis vuitton with the saving
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, November 13, 2012
Dear Mr. Chapman,

Thank you very much for you kind comments that unfortunately I see only today, after your departure.
We sincerely apologize for the inconvenience occurred during your stay due to the maintenance entering unexpectedly in our room, which was, just before your arrival, out of service due to a replacement of the television.
Unfortunately our maintenance needed to place an additional cable and came back, thinking that the room was still unoccupied and without following the procedure of always knocking before entering a guest room.
Regarding the inconvenience at the Bar, kindly be informed that during Autumn and Winter seasons, it opens only at 5pm and until that time all beverages are served in the Cupola Lobby Lounge.
That day some clients asked for a private meeting in the Bar and as agreed they were exceptionally served by our room service.
Unfortunately your request, done unusually via email, has initially disoriented our communication center who thought it concerned the first clients holding the meeting.

We really hope that this inconvenience didn’t completely spoil your stay with us and we are looking forward to welcoming you back soon!
My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2012

Have been to Milan several times and this is the first time we have stayed at this impressive hotel. No wonder it gets lots of "ticks", the people, the service and the location are magnificent. We were there for two nights and were given room 301, a delightful room with a huge bathroom.Thanks to the friendly and most helpful staff, we will return.

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 8, 2012

I know it says "Park Hyatt" but it truly is very Italian in it's ambiance and decor.
It's perfectly located at the Galleria, right by the Duomo, and the staff there are amazing.
The rooms are very large with all the amenities.
Perfect location for shopping too.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, November 9, 2012
Dear Madame,

thank you very much for your beautiful review!
We are very happy that you enjoyed our hotel and appreciated our "Italian touch" and the service of our team.

We really hope to have the pleasure of welcoming you back soon!
My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 6, 2012

The Hyatt people say that the "Park" brand of their hotels delivers elegance and contemporary luxury. The Park Hyatt in Milan lives up to that aim very well. The rooms were very comfortable, the bathrooms being a highlight. I really liked having two basins. The location is superb for tourists, just a short stroll to the Duomo, Galleria and Golden Triangle and not too far to walk to many other attractions in this terrific city.
The staff were superb. Very friendly and helpful, and they almost always used our names when greeting us, which really helps you to feel 'at home'.
The main reason for not giving it a 5 rating is that the spa facility in this hotel is fairly basic, but that didn't prevent us having a most enjoyable stay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, November 8, 2012
Dear Sir,

thank you very much for your kind review.
We are very happy that you enjoyed your stay with us and that our team succeded in making you feel at home!
We really hope to have the pleasure of welcoming you back soon!

My warmest regards
Claudio Ceccherelli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Hyatt Milan

Also Known As:
Park Hyatt Milan Hotel Milan
Park Hyatt Milan Hotel
Hyatt Milan
Milan Hyatt
Address: Via Tommaso Grossi 1, 20121 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Milan
#1 Business Hotel in Milan
#1 Luxury Hotel in Milan
#3 Romantic Hotel in Milan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Milan 5*
Official Description (provided by the hotel):
Boutique hotel in a palatial, classical building - Heart of Milan, steps from Piazza del Duomo and Teatro all Scala opera house. ... more   less 
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