I decided to find an Accor hotel for my recent trip to Milan. Looking at the site, this seemed like a great choice: while the location is not perfect, it's a 10-minute tube trip away from the centre, and it seems to have some ambiance to it.
As a Le Club Platinum member, I sent an email a couple of days before my stay asking whether an upgrade would be available. Although that went unanswwered, I did get a 2-category upgrade on arrival. The check-in took a little longer than usual, but went smoothly. The reception desk forgot to provide the welcome drink coupons, but when the (seemingly excellent) concierge came to welcome us and show us around the hotel and to our room, she immediately noticed and fixed it.
The room (Deluxe room) was spacious, with a dual-sink bathroom and a nice view over the garden (although in a low floor). Traditional decoration, but recently renewed. Decent air conditioning and light control. Confortable, gigantic bed (by european standards). We left the hotel in the afternoon and returned to an unexpected turndown service, leaving a welcome gift, slippers, mats at the side of the beds. Great!
The next morning was the weakest for the hotel: the breakfast spread is pretty good, with some delicious food. However, we sat for 20+ minutes before being served asked whether we wanted coffee, and for 15 minutes extra waiting for hot water (for the tea). The room was busy, but well staffed; it was pure lack of attention. The staff was nice, though. The other problem was the receiption: despite having asked for a 4 PM late checkout (platinum benefit) on the arrival day and on the departure morning, I was told I'd have to leave at 2PM due to availability, which wasn't true.
Overall, the stay was still excellent. The front desk and breakfast staff could maybe use some training, but the hotel is great value. Would definitely stay again, and recommend!