A mix up with the booking on the part of the hotel nearly left me on the street, but I was squeezed in - literally - to a small room round the back. Apparently, the rooms have themes - mine was origami, after a rather pathetic string of origami models hanging over the bed. The facilities are basic-with-character: clean, but outrageously expensive (€245 for a double en-suite), no non-Italian TV channels and a mattress so hard it would give you bruises if you used it for anything other than sleeping. Having said all that, the location is perfect (Duomo, castle and La Scala within ten minutes' walk), quiet (impressive for Milan) and the staff was charming (they promised me a larger room next time!). Make sure you book a larger room if you're staying here.

We have just returned from 6 weeks in Europe and had wonderful accommodations and experiences EXCEPT at this hotel. When we arrived we were tired after a day of hard travel. We were informed that the terraced room we had booked was unavailable because they were installing soundproof windows, but would be available the following day. We reluctantly agreed and were taken to a room that was "in transition", walls in primer paint with plaster patches, minimal furnishings with jackhammers going on both sides from the obvious renovations the hotel was undergoing. We discovered that night that the comforter on the bed was, in fact, only a sheet. We called down for a blanket, but were told that there might be an "emergency blanket available" 20 minutes later, a maid brought a small blanket for a twin bed (we had a queen). My husband & I dressed in pants, jackets and socks to spend a miserable night. When we went down for breakfast, we were told that since we didn't order it, there was none. The women behind the desk said ,"Oh did we forget to ask you if you wanted breakfast?" with mock sincerity. Of course the promised terrace room did not materialize. We were told that there was one available but it was not ours,,,,no way. We spent the morning finding another hotel. When we checked out the same desk woman demanded that we pay for the two nights we reserved since we did not give them 72 hours notice. When she discovered that we had already paid for another accommodation, she offered us a better room. Please don't encourage this type of treatment by staying at this hotel.

Just got back from 2 nights there and can't believe we actually paid more than EUR300 for a room there, which scarcely rated over the quality of a youth hostel. Web site is entirely misleading. Positive reviews in leading travel magazines must be massively out of date. Room was in a dingy building, a block away from the reception area. It featured peeling paint, bathroom with strong mold smell and almost no lighting (perhaps a blessing). WiFi was not functional. Staff was sweet but largely ineffective. Location was fine, but there seem to be lots of others at similar rates in the are who can actually provide some services. Kicking myself for actually falling for this. Can't imagine the circumstance where I would recommend that anyone stay here.

there are major construction projects surrounding this hotel.service is inconsistent,with our second breakfast rushed to us late with no juice,one half cup of coffee and no apology.internet service in the room did not work well or at all for several hours.no curtains on the windows and marginal air conditioning.overpriced rooms,indifferent service and unresponsive management.DO NOT STAY HERE.