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“Only let down by breakfast” 4 of 5 stars
Review of Hotel Manzoni

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Hotel Manzoni
4.0 of 5 Hotel   |   Via Santo Spirito, 20, 20121 Milan, Italy (Centro Storico)   |  
Hotel amenities
Ranked #11 of 427 Hotels in Milan
Ruthin, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Only let down by breakfast”
4 of 5 stars Reviewed July 21, 2014

Hotel Manzoni is without any doubt ideally situated for sightseeing in Milan.
The rooms are very clean and of a high standard and the housekeeping is extremely good.
The reception are polite and helpful if a little functional at times.
Close to La Scala and in the centre of the Fashion District it is value for money.
On the down side the restaurant food is very poor so eating out is the best option which is not a difficulty with there being several excellent restaurants within a 5 minute walk.
Breakfast service was particularly poor with every waitress being unhelpful and almost miserable. This was a great shame as otherwise the hotel provided an excellent service.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlaviaCa, Direttore vendite at Hotel Manzoni, responded to this review, July 22, 2014
Dear Guest,

Thank you for your comment.

We regret to hear that restaurant food and service was not up to your expectations.

We will work to optimize the service and food as per your suggestions.

Kind regards,


Flavia Calarco
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    151
    59
    7
    0
    3
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25
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57
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Moscow, Russia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 19, 2014

It is not out first experience with this hotel and every time in the past it was perfect: location truly excellent for shopping, very attentive staff on reception, nice room with all amenities for a short visit. But this time we saw something very strange going with in-rooms safe. It broke on our first day and staff made no efforts to repair it and refused to change the room. Later we saw comments form other travellers with exactly the same problem and staff refusing to repair safe too. This is really strange, so if you are travelling with valuables that need to be locked, choose another hotel. Other than this, it was as perfect as ever.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlaviaCa, Direttore vendite at Hotel Manzoni, responded to this review, July 22, 2014
Dear Guest,

Thank you for your comment.

It's always important to have feedbacks.

I regret to read that your last stay was not up to your expectations.

Let me take this opportunity to explain what occurs with the room safe.

The Front Office Staff is only allowed to open the safe but not to reset it.
Only the Maintenance and the Duty Manager are in charge of resetting the safe.

In order to avoid inconvenience we give Guests the opportunity to use safes available in the Back Office or if available, to change room.

In your case, this was not possible since the Hotel was sold out.


I do hope you will choose Hotel Manzoni again for your future stay.


Kind regards,

Flavia Calarco
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bologna, Italy
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed June 24, 2014

I stay in Milan very often and location is very important to me. Hotel Manzoni has a great location as everything is within walking distance from the hotel. The hotel has a very nice atmosphere and the room are nice and clean. The staff exactly as yo expect from a luxury hotel, friendly and professional ! Staying at hotel Manzoni is a great experience and I highly recommend it !

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlaviaCa, Direttore vendite at Hotel Manzoni, responded to this review, June 25, 2014
Dear Guest,

Thank you for your review.

Looking forward to your next stay.

Kind regards,

Flavia Calarco
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katowice, Poland
Top Contributor
99 reviews 99 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 16, 2014

On the expensive side but absolutely worth it. This was a truly beautiful hotel very close to Via Montenapoleone (shopping heaven), with very courteous, friendly and attentive staff, truly lovely rooms and a great (albeit pricey) breakfast. My sister and I stayed here two nights and would have happily stayed longer. The hotel is on a quiet street right across the Milan Balenciaga store and a few minutes walking distance from the Duomo but away from major tourist areas. If I make it back to Milan I will definitely stsay here again!

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlaviaCa, Direttore vendite at Hotel Manzoni, responded to this review, June 25, 2014
Dear Guest,

Thank you for your comment on Tripadvisor.

Glad to read that you enjoyed your stay with us.

Hope to welcome you back soon at Hotel Manzoni.

Best regards,

Flavia Calarco
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 14, 2014

Just a few minutes walk to Monte Napoleone metro station, the hotel is located in the shopping heart of Milan. It only takes around 20 minutes to walk to the Dome from the hotel. The hotel is clean and comfortable with a big bath room. The staff is friendly and helpful. They can remember our room number after check in. The breakfast is perfect, with many choices and great taste.

For more travel experience sharing, pls visit workheartplayheart.blogspot.com

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlaviaCa, Direttore vendite at Hotel Manzoni, responded to this review, June 25, 2014
Dear Guest,

Thank you for your review on Tripadvisor.

Kind regards,

Flavia Calarco
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, Dubai, United Arab Emirates
Top Contributor
61 reviews 61 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 5, 2014

The staff were very helpful and the room well appointed, if a little small for two adults with substantial luggage. We did not sample the breakfast but had drinks prior to leaving for the airport which were a bit pricey! One big vote of thanks though, we had a nice bottle of sparkling wine in the room when we arrived, to help celebrate our honeymoon. Thanks for that Hotel Manzoni!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlaviaCa, Direttore vendite at Hotel Manzoni, responded to this review, June 11, 2014
Dear Guest,

Thank you for your comment.

We do hope to see you again at Hotel Manzoni.


Kind regards,

Flavia Calarco
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 5, 2014

Very happy with my 5 day stay in this lovely hotel. The hotel is perfectly located its walking distance to most major tourist sites. Set in the middle of luxury shopping and surrounded by great places to dine. The staff were very good and I would definitely stay there again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlaviaCa, Direttore vendite at Hotel Manzoni, responded to this review, June 11, 2014
Dear Guest,

Glad you enjoyed your stay with us and that the service was up to your expectacions.


Kind regards,

Flavia Calarco
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Manzoni

Address: Via Santo Spirito, 20, 20121 Milan, Italy
Location: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Milan
#11 Business Hotel in Milan
#11 Romantic Hotel in Milan
#74 Family Hotel in Milan
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Manzoni 4*
Number of rooms: 47
Official Description (provided by the hotel):
Hotel Manzoni is located in Via Santo Spirito, a calm narrow street where the center meets the fabulous fashion district of Milano, Via Montenapoleone and Via della Spiga. Since 1951, the Hotel is known as a prestigious address for those who want to experience Milano. One of the most elegant and classic 4 star hotel in Milano, unique for its style, enhanced by impeccable attention to details, result of anaccurate refurbishment. The feeling of being at Home and pampered by a staff that likes to anticipate on your needs and provides a wide rangeof facilities and services during your stay. ... more   less 
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Also Known As:
Manzoni Hotel Milan

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