When my partner and I planned our visit in Milan we were to stay with a friend. He was called out of town on work but said we could stay in his apartment anyway. This didn't seem right so we jumped in a taxi and asked to be taken to a hotel in a central location preferably near the train station. We were taken to the Lancaster. No prior booking but we were in luck. On arrival we were warmly welcomed by the lady on reception and she provided us with maps and a range of advice. She could not have been more helpful. We booked a superior room on the fourth floor. To our surprise it was huge with a massive comfy bed. The room was immaculate, the bathroom was also huge with a giant bath and double sinks and toiletries. As it was a very hot few days we were pleased to have sensational air conditioning which was great after hot days out and about.
The bar and breakfast areas were well arranged and spotlessly clean, and staff were always happy and up for a chat. There were also two men on concierge at different times who were both really nice helpful guys. The 24 hour bar was a plus, once or twice when we arrived back to the hotel and enjoyed a cold drink at the bar and a chat to the concierge. And the English of staff amazed us! It was so good to be able to chat in English, sorry but us Aussies aren't good with languages!
This is turning into a very long review, but I must say this hotel was a great find. The room was great, breakfast great, location perfect, price great but the best thing about this hotel must be the staff, everyone was just so helpful and friendly. Would definitely stay there again and highly recommend it. THANKYOU to the Lancaster for a wonderful stay!