I've stayed at the Lancaster several times now and have always had a great experience. Every person on the staff is friendly, helpful, and good at what they do. The rooms are nice, very clean, and comfortable and the location can't be beat. I see some recent reviews about the WiFi service. I notice on this trip that the service has been changed and it is now performs much better. I've been able to do several long international Skype calls without interruption. I love the people in this hotel as they always are so nice and I highly recommend staying here. A few times I've arrived very late and they've fixed me a sandwich or slept too late and they still find me good coffee! I'm in Milan about 4 times per year now and stay only in Hotel Lancaster.