Part of the problem was the misleading images posted when we booked the hotel showing only their best room, which we did end up getting once we saw the closet they tried to put 3 people in. I have stayed in European hotels and I know how they are. The rooms were almost falling apart with creaking floors and head boards that were supposed to be attached to wall. In the suite it was a complete 180* and really nice. Hotel staff was helpful but arrogant in the same acting like this is a 4 or 5 star hotel with paper thin walls. Once we left the hotel everything was within walking distance which is why we chose this hotel. If you just need a place to crash a couple nights and nothing fancy this place isn't terrible.
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- Also Known As:
- Serena Hotel Milan