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“Rude staff” 1 of 5 stars
Review of Hotel Serena

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Hotel Serena
3.0 of 5 Hotel   |   Via Boscovich, 59 | Angolo Corso Buenos Aires, 20124 Milan, Italy   |  
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Hotel amenities
Ranked #236 of 428 Hotels in Milan
1 review
2 helpful votes 2 helpful votes
“Rude staff”
1 of 5 stars Reviewed July 1, 2014 via mobile

Have stayed in Milan numerous times this was by far the most discourteous hotel staff experience I have had in Italy
Not one word of welcome warmth or hospitality as I was leaving I was asked not to wait in front of the hotel with my children despite that there was no bell service what so ever or any bench. The hotel was not child friendly and the two make staff upon my exit were unfriendly.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
    46
    144
    103
    45
    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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Bangkok
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 25, 2014

We stayed here for 1 night before move to Florence, hotel is fins, walking distance to the subway and not too much far from the train station.

The hotel decoration is lovely and room is clean. Breakfast is simple.

Room Tip: Corner room is recommend and avoid for the first floor room.
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Netherlands
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 19, 2014

Stayed for 2 nights. Friendly personnel. Booked hotelroom for 3 people, were there with 2 (because of cancellation) so room was spacious for 2. Close to big shopping street and 20 minutes to Duomo.

Room is fine but our toilet missed the upper half. Breakfast is ok, not a lot of choices but good enough. Lobby is beautiful.
Big plus: elevator.
Big con: hotel advised us a parking garage but personnel is cranky and unhelpful! 20 euro a day. If u find cheaper, go there. They charged us 40 euros for one and a half day.

Stayed June 2014, traveled with friends
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Liverpool, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 8, 2014

We stayed in Serena for 3 nights in May. The hotel is fine, we wanted to stay close to the center of Milano and not far from the train station. The room was clean and bed was comfortable. The service was ok, at reception there was this very nice young lady receptionist who was very helpful and smiley. Breakfast was very simple. Do not expect too much, but if you only need an average, clean place to sleep this hotel is fine.

Stayed May 2014, traveled as a couple
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New York City, New York
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 7, 2014

Clean hotel. Conveniently located near Lima metro station. Very good service, and very friendly staff who speak good English. Buffet breakfast includes cappucinos, and other coffee drinks. Some renovation underway. Bathrooms in renovated rooms are much nicer than most small European hotels.

Room Tip: Renovation is underway. Ask for a room that has been renovated.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sandviken, Sweden
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 6, 2014

Very good location for exploring Milan. Close to central station.
Really nice neighbourhood, calm and not noisy. Pretty close to good restaurants and wine road (recommend for a nice glass of wine).
Small rooms but clean. No fridge and no proper shampoo and conditioner. Breakfast was ok. WiFi to purchase by the hour for 1euro.

Stayed June 2014, traveled as a couple
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Volos, Greece
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 2, 2014

The rooms where quite small, but clean and quit. The breakfast was nice and we were taking it everyday in the terrace, which was really nice.
The is staff polite and helpfull, the price worthed the money, but the most important was the location of the hotel. Near to Corso Buenos Aires and to a metro station, even the central station is close and you can walk to it. I would suggest it to someone who would like to visit Milan

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Serena

Address: Via Boscovich, 59 | Angolo Corso Buenos Aires, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Free Breakfast Room Service Wheelchair access
Hotel Style:
Ranked #236 of 428 Hotels in Milan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Serena 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Serena Hotel Milan

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