Have stayed in Milan numerous times this was by far the most discourteous hotel staff experience I have had in Italy
Not one word of welcome warmth or hospitality as I was leaving I was asked not to wait in front of the hotel with my children despite that there was no bell service what so ever or any bench. The hotel was not child friendly and the two make staff upon my exit were unfriendly.
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- Also Known As:
- Serena Hotel Milan