I was staying at Milan Marriott for just one night and stuff happened...
When I checked in and got to my room, the first thing I noticed was half used bottles of bath gel and shampoo in the bathroom.
I tired to use the phone to complain but it didn't go trough so I walked down to the reception on my way out and explained the problem, the girl behind reception desk wanted me to take new bottles and bring them to my room myself even I was clearly heading out with company waiting for me. And yes, I think she apologized half-heatedly at some point.
Then I got an espresso at the hotel bar. it was terrible. Dont believe that in Italy great coffee is everywhere (the best i had was at the airport, both times actually).
After I got to my room I found another housekeeping problem. there was a hole in my towel. No kidding, in a four star hotel...
So sure, the location is nice (a nice 40 minutes walk to the Duomo) the rooms are ok, but i was just shocked by the houskeeping stuff. An dont get me wrong, I stayed at some downright dirty hotels but at least they were cheap and I knew what to expect,t his time I was surprised.
What surprised me even more was the reaction of the hotel staff... like they didnt care. I was offered no kind of compensation, not even a proper apology. To be fair, when I was checking out I asked if they are really going to charge me for the use of their WiFi (13 eur for 24 hours, quite usable actually). After consultation with a manager the receptionist decided they are not.
Yes, I am getting worked up again just writing about the experience. What a shame.
- Also Known As:
- Marriott Milan
- Milan Marriott
- Official Description (provided by the hotel):
- Contemporary Hotel with glass & marble facade within walking distance of underground station & historical center near fairgrounds. ... more less
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