The husband had a 4 day meeting in Milan and we planned a 15 day trip out of it. We stayed at 3 smaller B&B's in Rome, Florence and Venice which were excellent, but the Marriott in Milan was a complete and utter disaster.
Husband is a Marriott Glod Rewards Member. We had requested a doublebed room 3 months in advance when this meet was scheduled. When we arrived at 11pm, we were given a twin room and told that there were no queens available, but they would shift us in the morning. (In the morning, I took a look at the Queen sized bed room, but that was much smaller than the twin room, so I elected to stay put in the room we were originally given, even though we were there for 5 days.)
While most people attending this conference were booked for 5 nights. My husband and a few others had booked for 5 nights. The Hotel claimed that they had not been intimated of the extension.
The next thing they told us was that something was wrong with their credit card system, so instead of blocking the amount, before the stay, they would charge us before the stay.
Next we were told that the wifi was under maintainance and would not be working. It took over 14 hours for the wifi to be up and running, which was when we were told that we would be charged 12 euros per day per device for accessing wifi in our room. Every other place we stayed in, in Italy gave us free wifi in our rooms with excellent speed.
They said that they provided free wifi in the lobby, but after a long day of work (husband) sightseeing (me), who wants to go down to the lobby to surf basic news, mail and fb? We just want to lounge in bed for an hour or so in our pyjamas, read up on whats happenning in the world before we crash in bed. Given how well dressed people in Milan are (a lot of them visiting the bar opposite the lobby) it felt embarassing to come down in slippers, but in a day or 2, we just couldn't care anymore. I neeeded to access the internet to plan my next days trip and mail family back home.
After checking into the room, we realised that there was no tea / coffee maker in the room, which was a pain because Milan was really cold and all I really wanted was to constantly sip on some warm water in the room, so I wouldn't catch a throat infection.
Breakfast was the only bright spot at this hotel. A wide range of good tasting food.
One night we ordered soup (you have to order before 11, if you want any hot foods, otherwise your options are cold sandwiches or soup) because husband wanted some hot liquid down his throat. The soup was more solid than liquid. It was tasty, but chock full of vegetables, potatoes and pasta. It was barely 10% liquid and 90% solid. Not what he wanted at all.
The staff is sweet, but something seems seriously wrong with this Marriott. We have stayed at other Marriotts across the world and the only Marriott that could compete with this one for last place is possibly the one in Luxor.
If you are forced to stay here and don't want to pay 4Euros + service tax for water, walk across to the supermarket opposite and pick up half liter bottles for 25p
Also the hotel is quite far away from the Duomo and the City center, so it isn't ideally located for sightseeing either.
We would not recommend this hotel to anybody.
Avoid the hotel itself as far as possible
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 28, 2013
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Thank you for taking the time to write a comment on TripAdvisor following you stay at the Milan Marriott hotel.
We do apologise for the misunderstanding at the check in time regarding the typology of the rooms, the inconvenience you had regarding the internet connection and the pre-payment that my colleagues asked at the check in time.
Unfortunately during those days we had serious problem with the server and could not guarantee a good internet service to our client. This caused the slowness of our system and the malfunction of the credit card apparatus.
All of your comments have been taken on board.
As we strive to constantly provide a high level of service, we are always keen to hear about your experience as our aim is to offer our guests an excellent service. We are happy that at least you appreciated our delicious breakfast
Probably the overall of your stay did not meet your satisfaction but we hope to have the chance to welcome you again to the Milan Marriott hotel and will make every effort to better meet your expectations next time.
Katia Di Martino
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.