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“Best service ever” 5 of 5 stars
Review of Hotel Berna

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Hotel Berna
4.0 of 5 Hotel   |   Via Napo Torriani, 18, 20124 Milan, Italy   |  
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Hotel amenities
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Ranked #6 of 432 hotels in Milan
Kgs. Lyngby, Denmark
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
“Best service ever”
5 of 5 stars Reviewed February 23, 2013 via mobile

I stayed at the Berna for two nights while in Milan on business. I got a fairly cheap deal (for 4-stars in Milan, that is) at €115/night breakfast incl. The hotel is located about 200m from the main entrance to the central station with direct link to Malpensa, and is just 50m from the metro station which is four stops from the central Duomo square. So while the area around the central station is itself quite uninspiring, it is very easy and fast to get from the hotel to the main attractions and other metro lines.

Anyway what impressed me the most about this hotel was the service and attention paid to me by the staff - all the staff from the concierge to the bartender to the cleaning staff. I have stayed in about 25 different hotels in these past six years and I have never felt so welcome and well attended to throughout the stay as I did at the Berna. The staff all acted like they really cared for the guest and wanted to help wherever possible, with transport information, IT problems, forgotten toiletries, use of printer, holding luggage for an afternoon after checkout, etc. You can get all this if you actively request it in most 4-stars but at the Berna they invite you to get it, and seem genuinely happy to oblige - when I picked up my luggage I was also offered a complimentary bottle of water for my trip to the airport. Taken together all these small details says a lot about the overall quality and servicemindedness of the staff, which is excellent.

My room was fairly small - about 10-12 square meters, but still including desk, water boiler, flat screen TV, bed and bed table and a bathroom which was just the right size. It was very comfortable and well designed, and they had also placed some mirrors in strategic positions so the room neither looked nor felt too cramped. This again says something about the attention to detail which seems to be everywhere at this hotel. Also you get to customize your room before check-in so you can tell what sorts of pillows, blankets, etc you want and what the air condition in the room should be set at. And Wifi was free with a very high signal strength and stability in the room also, as well as in reception and other common areas.

All in all I couldn't be happier with the Hotel Berna and its staff, and when I next go to Milan, the odds are I will stay at the Berna again.

Stayed February 2013, traveled on business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2013

It was everything one could ask for as far as a hotel is concerned-especially if you're not accustomed to a Four Seasons-type location. As far as I we were concerned, the Berna set the bar in terms of what a hotel should be. The breakfast offerings were plentiful and quite satisfying to say the least! The staff was quite courteous and accommodating! We were able to leave our large bags during a side trip to Riomaggiore which was quite a relief.
The location is within walking distance to the train station which is nice should one wish to take a daytrip and visit some of the marvelous towns surrounding Milan.
If at all possible, splurge for the junior suite which was sizeable especially in comparison to your typical European.

Room Tip: Splurge for a junior suite. Well worth the extra cost especially considering the size of a typical...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2013

I loved everything about this place. Ultra friendly staff, very clean room, and the breakfast buffet was definitely the best ive had so far. The hotel is within walking distance from Centrale. Also a very short walk to the metro, we were at Duomo in less than 10 minutes. I would definitely stay here again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glasgow
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 22, 2013

My sister and I stayed here for 3 nights in February 2013 having looked a variety of options. Hotel Berna has a great location - 2mins walk from central train station (where the airport bus arrives/departs), a metro station at the end of the road with 2 lines that take you to all parts of the city - Duomo and main square are 5/10mins away by metro and only took 25mins to walk down a safe street route! Hotel was clean, breakfast variety was huge and available until 11am -and all of the staff couldn't have been more helpful. Room we were in was nice - for us it was just a place to sleep and shower so the fact it wasn't huge didn't make a difference - but there was a desk and free wifi in room and there is a PC/printer available for free in reception. Decor is a little dated and not "boutique" or "contemporary" but our room was very clean and added bonus of free soft drink minibar - which was very handy! Also cakes/snacks available on bar all day. Not the quietest of rooms as we were near the lift/stair well so heard people coming and going early morning - but we were getting up to go and enjoy the city anyway so no big deal! Very accommodating when we checked out and kept our luggage safely locked away while we went out to enjoy the city. Overall we had a lovely stay and would recommend the Hotel Berna.

Room Tip: higher floors would have less street noise and ask to be away from stairs if possible
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lux
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 22, 2013

All the staff is extremely friendly, nice and helpful. Anytime I travel to Milano for business or pleasure I "live" there with them.....now it is my home when in Milano. One can choose different room categories but the breakfast is simply great for everyone with even large choice of gluten free pastry. Do not forget to have the carrott fresh juice, lovely for starting a day...

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 20, 2013

My husband, infant son, and I needed a place to stay for one night that was close to the central train station. Hotel Berna fit the bill perfectly. It was moderately priced, a few minute walk from the station, the staff was friendly and helpful, and the rooms clean. We enjoyed the special touches of free (non alcoholic beverages) from the mini bar, free wi-fi, and the adorable rubber duckie we found in our bathroom- perfect for our son. I would recommend Hotel Berna to friends and family.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Frankfurt
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed February 18, 2013

Very nice hotel, conveniently located. Good breakfast, great choice. Incredibly nice service - everyone is more than incredibly nice... incredibly nice really is an understatement. We checked in at 12 instead of 3 p.m., got an upgrade because they misspelled Mr. instead of Ms. The room was reasonable, bathroom was very big. We asked for a quiet room and we got one with a view to the interior garden, all good in here. The minibar is for free! Only non-alcoholic beverages, but still incredibly nice touch! Rubber duck for free! Love it! The downside: it really is a 3 star. The room was quite old, at least judging it by the bathroom (the even had a very "optimistic" scale in the bathroom - it showed that I weigh 5 kg less! Loved it!). Shampoo and shower gel yes, no hand soap... The upholstery and carpet smelled like old and somewhat mouldy... The location and the price was unbeatable. However, remember, do not expect a 5 star room, you are in a 3 star hotel. It is amazing for a 3 star, but it is not a 5 star!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Berna

Also Known As:
Berna Hotel Milan
Hotel Berna Milan
Address: Via Napo Torriani, 18, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#5 Business Hotel in Milan
#6 Luxury Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Berna 4*
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 122 rooms, an underground parking space, meeting rooms and more. ... more   less 
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