I have just arrived home from a weekend break in Milan and I cannot rate Hotel Berna highly enough. Before you even check-in, the service is second to none. You are able to choose the type of pillows/bed covering you prefer and even the temperature of your room for your arrival. The hotel is ideally located for Central Station (and easy to find) and the links for buses and trains on their website are superb. It was my birthday on the day we checked out and I was presented with a cake at breakfast time and the staff all sang 'Happy Birthday' to me - without prompting from my mum! The breakfast really is wonderful and the free buffet (if you are having a drink in the bar) is lovely. The free mini bar is re-stocked daily and the staff could not have been nicer. All-in-all I will definitely return and will recommend the hotel to anyone visiting Milan.