I can't say enough about the service and staff at the hotel. We were there for a 1 night stay and found the service to be fantastic. The quality of the room was sub, sub par. I stay at hotels all over Europe so this isn't the standard American ranting about why isn't my room like a big chain hotel in the states. Our room was tiny (see the photo's) and the bathroom was so poorly designed it was nearly impossible to squeeze into the shower. Pillows, sheets, blankets, towels were all top notch as well as the furniture but the room was so silly tiny you had to take turns moving around. The location near Milan Central is also a plus for the Hotel Berna along with the breakfast and nice bar. For what I paid to stay here it wasn't a good value and I won't be back but as mentioned Berna has many positive points aside from the tiny tiny expensive rooms.