Two nights stay at this hotel and it all went wrong from the beginning.
First of all the good things. Room met the expectation of a 5* Hotel. Had a Deluxe room which was ok. Only downside where the very hard pillows.
Now the rest. We waited about ten minutes at check in even though there was only one guest in front of us. All the other staff was busy with other things. When it was our turn we got to know what italian hospitality means. Nothing at all. Front staff was arrogant and snobby. That was a pattern we found ongoing in this hotel.
Breakfast was very unorganised on a Sunday morning had to wait for a table just to be offered a place in the corner. Did not except that place and showed a larger table to the waiter we wanted. Again we got an attitude from the staff telling us a party of two can not have a bigger table. That was when I pointed out that I was the guest and I would like to make that decision. At that stage actually a member of senior staff showed up and took care of the situation. Buffet was not refilled and staff was just not able to deal with the amount of guests.
On the evening at dinner again we had to deal with a very arrogant waiter. On the dinner one of the waiters even ran in to me and did not apologise at all. Again he ran into me, not I into him.
I could take this on and on with other things as well (last example fruit basket in our room was rotten) but its just not worth putting effort into it.
Two points only because hotel rooms were ok. Forget the rest.
Would not recommend at all.....
- Official Description (provided by the hotel):
- Melia Milano is so tailored to your needs that it may deserve an entirely different name: yours! Located in the most dynamic and fastest growing district of Milan, near the EXPO 2015 pavilions, the district of CityLife, the brand new area of Porta Vittoria to which AC Milan moved its legendary museum, LG, Vittoria Assicurazioni and many other international companies, next to Lotto underground station and 10 minutes from MiCo Congress Centre and San Siro Stadium, the Melia Milano is proud to present its newly renovated hotel designed with only you in mind: the brand new THE LEVEL Lounge, the largest in Europe with services including private check-in & check-out, private breakfast and afternoon cocktails; 56 brand new THE LEVEL rooms & suites with exclusive services and amenities; the brand new Jigger Food & Cocktail Bar where fresh Mediterranean cuisine is combined with an exclusive selection of premium drinks and signature cocktails; a brand new plenary room for up to 520 delegates. The Melia Milano has reinvented everything. Or almost everything. There is one thing it does not want to change: its characteristic personalized customer service and care. ... more less
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- Also Known As:
- Melia Milano Hotel Milan
- Sol Melia Milano Hotel