Two nights stay at this hotel and it all went wrong from the beginning.
First of all the good things. Room met the expectation of a 5* Hotel. Had a Deluxe room which was ok. Only downside where the very hard pillows.
Now the rest. We waited about ten minutes at check in even though there was only one guest in front of us. All the other staff was busy with other things. When it was our turn we got to know what italian hospitality means. Nothing at all. Front staff was arrogant and snobby. That was a pattern we found ongoing in this hotel.
Breakfast was very unorganised on a Sunday morning had to wait for a table just to be offered a place in the corner. Did not except that place and showed a larger table to the waiter we wanted. Again we got an attitude from the staff telling us a party of two can not have a bigger table. That was when I pointed out that I was the guest and I would like to make that decision. At that stage actually a member of senior staff showed up and took care of the situation. Buffet was not refilled and staff was just not able to deal with the amount of guests.
On the evening at dinner again we had to deal with a very arrogant waiter. On the dinner one of the waiters even ran in to me and did not apologise at all. Again he ran into me, not I into him.
I could take this on and on with other things as well (last example fruit basket in our room was rotten) but its just not worth putting effort into it.
Two points only because hotel rooms were ok. Forget the rest.
Would not recommend at all.....
- Also Known As:
- Melia Milano Hotel Milan
- Melia Milano Hotel
- Sol Melia Milan
- Sol Melia Milano Hotel
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Olotels, Sol Melia Hotels and Resorts US, Travelocity, Otel, Agoda, Priceline, Asiatravel.com Holdings, Cheap Tickets, HotelTravel.com, Orbitz, Venere and Tingo so you can book your Melia Milano reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.