I'M WRITING IN ENGLISH ON BEHAL OF NOT ITALIAN SPEAKING PEOPLE. Our terrible experience in an Ibis Hotel. Please never stay at Milano Ca' Granda Ibis Hotel. It's the worst place in which we've ever been. I have to tell our story.
I’ve booked via Booking.com a double room plus a crib for our baby. In the morning in which we had to leave the baby got a terrible virus and he was even admitted in the Hospital. I called the direction of the hotel and I’ve told them I could not go there and I asked them if they could keep the sum (90 euros) for a successive stay that I would have done in the next few days. They told me it was ok but they asked me a medical certificate which I sent to them.
In the meantime they sent a mail in which they asked other 88 euros. I agreed.
However when I arrived there at the desk they wanted me to pay 98 euros instead of 88. I protested and after a quarrel they said it could be ok. But the worst surprise was in the bedroom! The bed was too small for two. It was a full size instead of a queen or king size. There was no crib in the room. The room was really small and in the bathroom there were just two towels!
I protested again and they brought a crib (and the room became impossible to stay because all the space was occupied) and the towels.
When I left another surprise. On the invoice there were written only 88 euros instead of 178. I told them it was illegal and I’ve even written an email but nobody answered.
The worst experience with an hotel in my life.
- Official Description (provided by the hotel):
- Close to the A4 motorway and 5 km from the centre of Milan and its monuments, the Ibis Milano Ca Granda hotel is easily accessible from the airport (15km). For your seminars, the hotel puts at your disposal 2 meeting rooms, its restaurant of Italian specialities and grills and its bar open 24/24. The hotel proposes 132 air-conditioned rooms available for booking, including 4 for disabled guests, as well as Wifi Internet connection. Free parking is available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com, ACCOR, TripOnline SA, Otel, Venere and Odigeo so you can book your Ibis Milano Ca Granda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ibis Milano Ca Granda Hotel Milan
- Ibis Hotel Milan
- Accor Milano Ca Granda