Friendly and helpful staff at this small and very conveniently located hotel. I had a rather small but clean and functional, and very quiet room at one of the lower levels in the front section. WiFi worked flawlessly. My colleagues were all happy with their rooms, too. Very close to the Pagano Metro station and tram line 16 (remember to get your ticket beforehand, to go on the tram). Very nice place for a quick coffee - Torrefazione Vercelli - lies across the street, on the corner Corso Vercelli - via Cherubini.