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“An enjoyable stay” 5 of 5 stars
Review of Uptown Palace

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Uptown Palace
4.0 of 5 Hotel   |   Via Santa Sofia 10, 20122 Milan, Italy (Formerly Uptown Palace MGallery Collection)   |  
Hotel amenities
Ranked #44 of 432 Hotels in Milan
Certificate of Excellence 2014
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903 reviews from our community

Traveler rating
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    75
    30
    14
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120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 29, 2013

Not the best M gallery hotel...not sure about the decor...sort of modern but depressing. Overall helpful staff BUT beds and most importantly pillows are not comfortable...I had an 8 hour train journey and walked 3 hours that day and I was so so tired yet could not fall sleep on the rock of a bed and even rockier pillow...would expect more from a 4 star hotel. Additionally there is a charge for wifi in the room which is ridiculous for the price being charged already.

Stayed October 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
64 reviews 64 reviews
58 hotel reviews
Reviews in 58 cities Reviews in 58 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 28, 2013

The hotel itself was pretty nice - good room, excellent service. Found that the hotel was more remote from the action than I had expected - we were there on a Sunday night, and the whole area is basically shut down. It was impossible to find anywhere to eat, so we ended up at the hotel restaurant, which was a wretched experience. One of the worst meals we've ever had.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uptownpalace, Operation Manager at Uptown Palace, responded to this review, October 29, 2013
Dear Sir,
thank you very much for taking time to share your feedback about your recent stay in our property. It is crucial for us in order to improve the level of our service.
What is most important for me is the quality of the service and we sincerely apologize if this time our restaurant staff was not able to provide that which we offer to our clients on a daily basis. All our dishes are offered à la carte and prepared upon request using only selected local ingredients .
Rest assured that since our opening we have been focused on delivering the best customer service possible and up until now our feedback has always been positive.
We appreciate your constructive comments as it is through comments such as yours that we can gauge our services and facilities in order to make the necessary improvements.
I hope we will have the opportunity to welcome you again and to show you the effective quality of our food and that the wonderful comments we have received until now on this website are deserved.


Best regards

Alfredo Petrone

Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
131 reviews 131 reviews
40 hotel reviews
Reviews in 45 cities Reviews in 45 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed October 27, 2013

First off as I know to many travellers it is important it is worth noting that this hotel charges for wifi, in the reception area it is free. The hotel is in a good location although I visited here for business. The reception staff are helpful and friendly and checked me in out efficently. The room s are modern and clean as well. There is nothing that really shouts out wow to me about this venue. It is worth noting the rooms are quite small.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keene, New Hampshire
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 26, 2013

Friendly and courteous staff, excellent clean room and good location. Breakfast was good, room was nice and the hotel was well located for walking to various restaurants. They have a nice bar on the lobby floor that was friendly and comfortable. About a 10 minute ride to the train station. We would definitely stay here again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga, Latvia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2013

Spent 2 nights in the hotel, everything was pefect. Service was good, breakfast was tasty and the room was both stylish and comfortable. Very close to the Duomo, so we went on foot, or could take 2 stations (tube or tram). The only thing was wi-fi in the lobby only (30 min password), but this kept us outside the room )

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Uptown Palace

Address: Via Santa Sofia 10, 20122 Milan, Italy (Formerly Uptown Palace MGallery Collection)
Location: Italy > Lombardy > Milan
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
#31 Family Hotel in Milan
#32 Luxury Hotel in Milan
#38 Romantic Hotel in Milan
#39 Business Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Uptown Palace 4*
Number of rooms: 158
Official Description (provided by the hotel):
The Uptown Palace is a 4-star superior business hotel in Milan. It is modern and elegant and situated a short walk from the Missori metro stop (yellow line), from Piazza Duomo and from Milan's famous shopping streets. The carefully chosen and highly qualified multilingual staff guarantee high levels of service and care for every guest. The Uptown Palace has 158 fully soundproofed rooms with LinoVivo sheets (the only hotel in Milan to offer these) and the latest mattresses. Floors in the rooms are parquet or carpet while those in the public areas are marble. Each room has LCD televisions and en suite bathrooms with shower or bathtub, together with fluffy robes, slippers, hairdryers and a stylish selection of toiletries. The Presidential Suite and four of the Executive suites have an atmospheric view of the Duomo and of the rooftops of busy Milan. Uptown Palace offers its guests a destination par excellence where every dream can come true. ... more   less 
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Also Known As:
Uptown Palace Hotel Milan

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