We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 434 Milan hotels

Uptown Palace MGallery Collection: Traveler Reviews

4.0 of 5
Via Santa Sofia 10, 20122 Milan, Italy
Hotel amenities
Uptown Palace MGallery Collection
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Booking.com Expedia.com Hotels.com
and 9 more sites!
89%
Ranked #20 of 434 hotels in Milan
Most recent review
4 of 5 stars Reviewed December 3, 2012
330driver Hong Kong
Write a Review

416 reviews from our community

    Trip type
Traveler rating
    212
    159
    29
    12
    4
Date Rating
Hong Kong
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
Reviews in 41 cities Reviews in 41 cities
56 helpful votes 56 helpful votes
“Almost new hotel not quite Uptown.”
4 of 5 stars Reviewed December 3, 2012

While this hotel calls itself “Uptown” it’s really about a 15 minute walk into the centre, as well as a bit of a hike to the nearest Metro.
The place appears to be almost brand new, which may explain the slight feeling of “disorganization” we experienced. Check-in seemed to take an age, although check-out was very quick and taxis were available promptly.
Our room was on the second floor facing the busy main road, but was reasonably quiet due to double glazing. The room (205) was large and well appointed, but with a couple of minor teething problems; the power point assembly falling out of the wall the most concerning. The bathroom was quite smart, with separate shower and bathtub and 2 washbasins. Although we booked a double room with KS bed (on Accor’s own site) what we got was 2 singles joined together with an uncomfortable gap in the middle; not quite the same.
Breakfast was OK, but each morning there were guests waiting for tables as the dining room was full around 9am when we arrived.
In room WiFi was 9 Euro/day. To avoid this opportunistic gouging take your passport to a local phone shop and get a data SIM for about 20 Euro for 2GB, which should last a month or more.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask 330driver about Uptown Palace MGallery Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
“Modern with a great location and good staff”
4 of 5 stars Reviewed November 27, 2012

This hotel has a new boutique feel and staff that want to help. The rooms are not huge but very modern, good beds and lots of great quality towels in the bathroom. The higher rooms are quiet. The bar is a good size with good and attentive service but the bar food is not impressive - the pizza was, surprisingly for Milan, very poor - all bready dough and no toppings - resembling a supermarket frozen variety. Soup was served cold. Suggest you eat at one of the great restaurants outside the hotel. Breakfast is okay - a range of hot and cold food - but nothing special. The first time I stayed I was given a room with a "bad drainage" smell coming from the bathroom - I had to change, which they did with no problem. Despite this it is a good place to stay in central Milan and I have returned twice since the first stay.

Stayed November 2012, traveled on business
Was this review helpful? Yes
Ask DK63 about Uptown Palace MGallery Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Decent hotel - few areas let it down”
4 of 5 stars Reviewed November 27, 2012

Hotel is lovely, staff are helpful. Just a few areas that let it down.
- Double beds, are two singles pushed together so have a huge join in the middle.
- Wifi doesn't work.
- Hotel would not lend an iron! We had to wear creased clothes because we hadn't 'booked them into the ironing service'! Just ludicrous!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Yell86 for Milan
Ask Yell86 about Uptown Palace MGallery Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Left a bitter taste in the mouth”
3 of 5 stars Reviewed November 25, 2012 via mobile

Great location for visiting Milan. Small but well equipped rooms and a good choice at breakfast

Arrived at 8pm after a long journey and given a room on the first floor, with little to no information given on the facilities offered by the hotel, or even a map which we later saw being offered to other guests checking in by exactly the same receptionist!! On the last night we were woken by an extremely noisy delivery before 5am. BEWARE, DO NOT ACCEPT A ROOM ON THE FIRST FLOOR.

On checkout, I was greeted with a bill of €80 for a bottle of champagne someone had ordered in my name. While i did not pay, I was very disappointed at the limited explanation and apology given for this. They really need to review their procedures for charging to rooms.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask TrifleTrifle about Uptown Palace MGallery Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uptownpalace, Operation Manager at Uptown Palace MGallery Collection, responded to this review
November 28, 2012
Dear Guest,
thank you for sharing your past experience at the Uptown Palace, it is crucial for us in order to improve the level of our service.
What is most important for us is the quality of the service and we sincerely apologize if this time our staff was not able to provide what we offer to all our clients on a daily basis and you were assigned the room above the delivery entrance on a early morning delivery day .
With reference to the wrong charge for a bottle of champagne I am sorry for the inconvenient and for the attitude of the staff at check out time. We would have never let you pay something which was not ordered , but at the same time staff has duty to investigate and check the reason of the wrong charge. In order to avoid that such inconvenient may happen again, actions are in place in order to improve the room charge procedure.
We truly hope that this inconvenience did not completely spoil your stay and look forward to welcoming you back.

My warmest regards

Alfredo Petrone
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, UK
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Excellent new hotel - breakfast needs a little work”
4 of 5 stars Reviewed November 25, 2012 via mobile

New hotel and is superbly
Clean and has great facilities and rooms. Bathroom facilities are excellent and beds and linen are first class. Reception staff are very helpful and friendly. Location is near to the centre and metro without being right in the absolute centre. My only grumble Is breakfast. The breakfast room is far too small, the selection is not great only ok. They only have breakfast from 7-10 even at weekends. This is quite early and causes huge congestion at 10am ESP at weekends. Would strongly recommend hotel looking at this aspect . Otherwise a great stay .

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask PJBBournemouth_UK about Uptown Palace MGallery Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Uptown Palace MGallery Collection
Check-in Check-in Check-out Check-out
 
 
UNA Maison Milano
Great value on a similar hotel
Milan, Lombardy
4.5 of 5 stars 330 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Milan
Family-friendly
Palazzo Segreti
Palazzo Segreti 4.5 of 5 stars 162 reviews
Romantic
Starhotels Anderson
Starhotels Anderson 4.5 of 5 stars 740 reviews
Luxury
Enterprise Hotel
Enterprise Hotel 4.5 of 5 stars 601 reviews
Near the beach
Il Girasole
Il Girasole 4.5 of 5 stars 92 reviews
Show Prices ABS:HotelCheckRates-d1870698?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d202880?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d232917?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d564798?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Milan hotels
UNA Maison Milano 4.5 of 5 stars 330 reviews Hotel Berna 4.5 of 5 stars 3,135 reviews Grand Visconti Palace Milan - MG... 4.5 of 5 stars 498 reviews Hotel Spadari al Duomo 4.5 of 5 stars 674 reviews
Show Prices ABS:HotelCheckRates-d1527314?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d229090?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d275801?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d194976?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 434 hotels in Milan, ranked by popularity

Been to Uptown Palace MGallery Collection? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Uptown Palace MGallery Collection

Also Known As:
Uptown Palace Hotel Milan
Uptown Palace Hotel
Address: Via Santa Sofia 10, 20122 Milan, Italy
Region: Italy > Lombardy > Milan
Amenities:
Fitness Center Free Breakfast Restaurant Wheelchair access
Hotel Style:
#14 Luxury Hotels in Milan
#21 Business Hotels in Milan
#22 Family Hotels in Milan
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The 4-star Uptown Palace is a modern and elegant hotel in the center of Milan, just a short walk from Piazza Duomo and the city's shopping area. The 158 rooms are completely soundproof and have LinoVivo bed linen and the latest mattresses. Each room has an LCD TV and bathroom with shower or bathtub. Some rooms on the higher floors offer an attractive view over the cathedral and the Milan rooftops. A princely location where all your dreams can come true. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, ACCOR, Travelocity, HotelsClick, Venere, Otel, Olotels, getaroom.com, Priceline and Tingo so you can book your Uptown Palace MGallery Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Uptown Palace MGallery Collection, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Uptown Palace MGallery Collection
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices