Although some minor disappointments which I will mention below, I was thoroughly impressed with this hotel for location, service, value and comfort.
A group of 8 girls stayed at the hotel in a variety of different twin rooms (see travellers tip for a good room below). I had requested a high floor, facing inside courtyard after reading all the reviews. The room and bathroom were very small, although immaculate and refurbished. Unfortunately though, there was a horrible sewerage smell. We thought it may go away so we left the room and returned at midnight to find the smell still very noticeable, if not more so. The room was also at a temp of 26 degrees celcius and only the heater was working. We went down to reception to see what could be done. Stefano was wonderful. He immediately set about finding another room for us even though we had not even asked for one. He apologised that there was only one left on the first floor and that we could change again in the morning if we still wanted a higher room. We were happy in our 1st floor room as it was much bigger!
I engaged numerous reception staff members over the three days we were there, asking questions about restuarants and transportation, to requesting one of their special pillows available, and ALL of them were extremely helpful and very friendly.
Location could not be beat with the metro stop outside the front door and lots of shopping and enough restuarants nearby if you didn't want to venture far.
Breakfast (included) was amazing. Everything you could imagine to eat and drink!
I would definately stay here again and would have no hesitation in recommending this hotel to all my friends.