This hotel was recommended by our neighbours. While the location is good, the rooms are poorly laid out, bathroom (especially shower space) too small, room service limited, no milk provided with tea and coffee making facilities, minibar not restocked in the 3 days of our stay and suspect hadn't been properly stocked before we checked in.
Self service laundry handy but 50% not working one day and 100% not working the next. Pool, etc. facilities nice, though compact as you'd expect in city living.
Don't think they understand the meaning of Happy Hour; no free or discounted drinks, just the same expensive ones during the 2 hours of Happy Hour.
Some staff OK, others defensive and unhelpful.
Asked for a quiet room location and had booked and paid about 5 months ahead. Allocated a room on a low floor in the middle of the corridor where room attendants and/or repairs (drilling, hammering, nail gun) occurred from @9am-5:30pm every day. Understand the need to do maintenance in off season but that was relentless. And do cleaners really need to be banging about one floor the whole day? (Yes, we did get out sight seeing but nipped back to hotel for rests in between; did a heap of walking. Also used to work in hospitality so understand good cleaning schedules and poorly planned ones.) People talking at normal volume in corridor at midnight and slamming bedroom doors.
On the upside, there's a metro right outside the door, along with ample shopping (high street prices) and food. It's also close to Central Station. Cost us about €10 to the hotel, but taxi driver didn't return our change in full. He also quoted a couple, who enquired as we vacated the taxi, €20 to take them to the station. Dodgy, ripping off tourists by charging double. Can't stand that. It's only 2 stops on the metro so if you're happy to lug your suitcases then it's the cheapest option.
Overall, will not stay there again and would not recommend.
- Also Known As:
- Best Western Galles
- Best Western Milan
- Milan Best Western
- Official Description (provided by the hotel):
- In Piazza Lima, on the corner of Corso Buenos Aires, there is the elegant 19th century palace, the BEST WESTERN Hotel Galles, a 4 star hotel in Milan city centre. The hotel is strategically located: the underground stop Lima is just in front of the hotel, Corso Buenos Aires, one of the main shopping streets in Milan, is few steps away, and the Central Railway station is within walking distance. The Duomo and all Milan’s main tourist attractions are only 4 stops away from the hotel.This magnificent palace has been recently refurbished to bring you all the comfort and relax you are looking for. The hotel offers many complimentary amenities, including Wi-Fi in rooms & communal areas, Fitness Centre & SPA with an amazing indoor heated pool, sauna, Turkish bath, relax area with many herbal tea to choose from and a brand new area Chromotherapy with Himalayan Salt. The hotel also has available for free an Internet Point with printer & scanner, iPad Corner and Playstation Sony3. For your eco-friendly tour around the city you can rent our bikes.The 198 rooms, classic, superior and suite, are all perfectly decorated with gold or blue colour to reflect the elegant and classic style of the hotel. All rooms have free Wifi & SKY, safety deposit box, plasma or LCD TV, minibar, pillow menu . In addition to these comforts, superior and suite rooms have courtesy kit, bathrobe, slippers and kettles for coffee and tea. A rich American buffet breakfast is served at our spectacular Restaurant " La Terrazza", on the 6th floor of the hotel, where you will enjoy a skyline view of Milan while having a delicious cup of Italian coffee. The hotel has also two panoramic terraces & solarium, an hanging garden, an American Bar, a lounge, self-service laundry & ironing room, a private garage and much more. ... more less
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