I would love to write a positive review about this hotel but unfortunately I can't! We booked a suite room via booking.com. The room was described as having a large living area with a seperate bedroom which was perfect for four. My son 20, daughter 14, myself and my husband. Within the room description it also said that interconnecting rooms were also available, so when I booked I stated that would be my preference. Unfortunately we did not get either a suite room or a interconnecting rooms. We were given one small room with a double and two single beds. I later found out (after returning) that the room allocated is actually advertised as a triple. We were only in Milan for three days and spent the first two days trying to get the hotel to change us to the room we had actually booked. They were initially not very helpful but eventually moved as to a suite room on our last day. Not only did they refuse to compensate us, they were actually trying to charge us an extra 100 euros for the change of room. I am deeply disappointed at what I can only describe as deceit. To allocate a triple room when a suite room for four people has been booked shows a lack of integrity and a complete disregard for their customers. It's such a shame because the hotel is in a great location but my our experience and the complete mismanagement of our complaint has put us off ever booking this hotel again.
I should add that booking.com have been absolutely excellent in helping us attempt to pursue a partial refund from this hotel.
- Official Description (provided by the hotel):
- In Piazza Lima, on the corner of Corso Buenos Aires, there is the elegant 19th century palace, the BEST WESTERN Hotel Galles, a 4 star hotel in Milan city centre. The hotel is strategically located: the underground stop Lima is just in front of the hotel, Corso Buenos Aires, one of the main shopping streets in Milan, is few steps away, and the Central Railway station is within walking distance. The Duomo and all Milan's main tourist attractions are only 4 stops away from the hotel.This magnificent palace has been recently refurbished to bring you all the comfort and relax you are looking for. The hotel offers many complimentary amenities, including Wi-Fi in rooms & communal areas, Fitness Centre & SPA with an amazing indoor heated pool, sauna, Turkish bath, relax area with many herbal tea to choose from and a brand new area Chromotherapy with Himalayan Salt. The hotel also has available for free an Internet Point with printer & scanner, iPad Corner and Playstation Sony3. For your eco-friendly tour around the city you can rent our bikes.The 198 rooms, classic, superior and suite, are all perfectly decorated with gold or blue colour to reflect the elegant and classic style of the hotel. All rooms have free Wifi & SKY, safety deposit box, plasma or LCD TV, minibar, pillow menu . In addition to these comforts, superior and suite rooms have courtesy kit, bathrobe, slippers and kettles for coffee and tea. A rich American buffet breakfast is served at our spectacular Restaurant " La Terrazza", on the 6th floor of the hotel, where you will enjoy a skyline view of Milan while having a delicious cup of Italian coffee. The hotel has also two panoramic terraces & solarium, an hanging garden, an American Bar, a lounge, self-service laundry & ironing room, a private garage and much more. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Galles
- Best Western Milan
- Milan Best Western