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“Really exceptional !!!” 5 of 5 stars
Review of Carlton Hotel Baglioni

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Carlton Hotel Baglioni
5.0 of 5 Hotel   |   5 Via Senato, 20121 Milan, Italy   |  
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Hotel amenities
Ranked #20 of 432 Hotels in Milan
Certificate of Excellence 2014
Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Really exceptional !!!”
5 of 5 stars Reviewed December 9, 2013

What a lovely hotel right in the middle if all the action via de spiga . It's got this distinct old world charm and has a very friendly staff always courteous and ready to help

Will stay here again for sure spent 4 nights here and loved every minute

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonBaglioni, Responsabile relazioni con la clientela at Carlton Hotel Baglioni, responded to this review, December 11, 2013
Dear Guest,
Thank you for sharing your experience at the Carlton Hotel Baglioni with other travellers on TripAdvisor.
We are glad to know you enjoyed our location, style and the courtesy of our staff.
We look forward to welcoming you again soon in Milan.
Kind regards,
Carlton Hotel Baglioni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Montreal, Canada
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 8, 2013

One of the best five stars hotel in Milan, very close to the high brands fashion district, very luxury rooms, classic, and very delicious breakfast.
Within walking distance to Domo (10 minutes), the only small problem is there is no café maker in the room.
The room rate is reasonable, considering that Milan hotels are very expensive in general. However try to book through Expedia, Hotels.com, rather than booking directly with the hotel.

Room Tip: Select a modern room.
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonBaglioni, Responsabile relazioni con la clientela at Carlton Hotel Baglioni, responded to this review, December 11, 2013
Dear Guest,
Thank you for your comment.
We are glad you appreciated our very central location and the beautiful surroundings of our structure.
On your next visit, please advise you would like to have a kettle in your room and we will definitely provide it for you.
We look forward to your next stay with us.
Best regards,
Carlton Hotel Baglioni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
5 of 5 stars Reviewed December 7, 2013

I stayed at the Baglioni back in mid-october, for a business trip. I could not have been happier ; I was greeted by the Guest Relations Manager right upon my arrival, swiftly provided with internet connection to start working and showed to a beautiful room. From what I could seen, the rooms are a mix of italian decorum and super modern amenities - the bathroom in particular was spotless. I had a business diner at the cosy restaurant, which serves great food. The location is incredible : you can basically walk to anywhere, and the hotel has a secret door to Milan's luxury streets. All in all, a very pleasant stay and perfect service!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonBaglioni, Responsabile relazioni con la clientela at Carlton Hotel Baglioni, responded to this review, December 9, 2013
Dear Guest,
Thank you for taking the time to share your opinion of Carlton Hotel Baglioni with other travellers.
We are extremely glad to know you enjoyed your stay with us and appreciated both our structure and the quality of our services.
We look forward to welcoming you back in a near future.
Best regards,
Carlton Hotel Baglioni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Siena, Italy
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 28, 2013

My husband and I returned from a fleeting one night stay in Milan in order to help our son find an apartment to rent in Milan and decided on the Carlton Baglioni on a whim. Well what a find. From the moment we handed over the keys of our car we were whisked away and treated with excellent five star service and luxury. What was lovely was that the service was very genuine and personal and not at all intimidating. The check in was smooth and we were upgraded to a lovely comfortable and spacious room overlooking the Via della spiga. The room was 100% perfect, luxurious and stylish, quiet, restful with top of the range linen and toilettries. We have stayed at both the Baglioni in London as well as the Luna Baglioni in Venice and it is always a treat. Last but not least the concierge "Lino" was of enormous help to us and we will be able to thank him personally as we are returning for a pleasure trip for two nights on the 6th of December. Can't wait. Thanks to all of the staff.

Room Tip: I would definitely recommend the rooms at the back of the hotel overlooking Via della Spiga. They ar...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonBaglioni, Responsabile relazioni con la clientela at Carlton Hotel Baglioni, responded to this review, December 2, 2013
Dear Guest,
Thank you very much for sharing your experience at Carlton Hotel Baglioni on TripAdvisor.
We are more than glad to know you had such a great time with us and also at other hotels of our group.
Your comments will be spread to our staff who is already looking forward to welcome you and your husband again soon.
Best regards,
Carlton Hotel Baglioni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isernia
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 26, 2013

I have been in Carlton Baglioni in Milan and i have to say i spent again a great time. Room was fantastic, directly on Via della Spiga, service really good, people is kind and they work as a great team. I also had breakfast in Baretto and all was perfect with directly view on the garden, also dinner in Baretto was fantastic with typical milanese risotto with black truffles pearls and many other things really good. It's the second time i choose Carlton Baglioni and i think i will choose it again. All perfect i say.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonBaglioni, Responsabile relazioni con la clientela at Carlton Hotel Baglioni, responded to this review, November 28, 2013
Dear Guest,
Thank you very much for sharing your impressions about Carlton Hotel Baglioni with other travellers on TripAdvisor.
It was a great pleasure for us to have you again as our valued guest.
We hope to have become your home in Milan and look forward to welcome you again soon.
Best regards,
Carlton Hotel Baglioni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 8, 2013

Beautiful hotel with great staff - but expensive services i.e. 18€ for films and 14€ for internet!
Choose a room at the back of the hotel to avoid the road noise at the front.
The spa looked great, but sadly i didnt have time to visit. Great location for business.

Room Tip: Ask for a quiet room to avoid the busy road at the front
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonBaglioni, Responsabile relazioni con la clientela at Carlton Hotel Baglioni, responded to this review, November 11, 2013
Dear Guest,
Thank you for leaving your comments on Tripadvisor.
We are glad to know you enjoyed our staff and our location.
On your next trip to Milan, please advise us you would like to have a rate with internet included, we have special deals for that.
Hopefully you will be able to visit also our beautiful Spa next time.
We look forward to welcome you back soon,
Kind regards,
Carlton Hotel Baglioni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valletta, Malta
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 30, 2013

Traditional Excellence

Some people seem to think that old fashioned is, by definition, unattractive. This hotel demonstrates the fallacy in that thought process. Yes, it is old fashioned but the Baglioni reflects memories and traditions of another age, whilst still providing modern comforts. The whole hotel is redolent with timeless style and history. At every corner you gain a sense of elegant ladies in the company of immaculate moustached cavalieri and the tinkling of champagne flutes. There are constant echoes of a bygone opulent age.

Against this backdrop, it is even more special to be made to feel one of the family. Every request is met promptly, unobtrusively and with a genuine desire to be of service. The whole the staff, without exception, is excellent. Individuals are well-presented, speak good English and do their utmost to ensure that all their guests are relaxed and thoroughly enjoy their stay. The head concierge, Lino Pasculli, epitomises all these attributes as well as being a fount of information on every aspect of Milan. Conversation with him is an insight and an education.

One of the Baglioni’s other main assets is its position. It is within easy walking distance of La Scala, the Duomo and major art galleries and museums. There is even a private exit at the rear to Milan’s primary shopping streets – ideal for fashionista. If replacement shoe leather should be needed, there is ample choice literally on the doorstep. The downside to this exceptional location is that the Baglioni fronts Via Senato, which is a main through road with frequent trams.

Nonetheless, our room which was over the main entrance, had effective double glazing and air conditioning. In practice we suffered no disruption, but those wishing to leave their windows open would be wise to select one of the central rooms. The room itself was beautifully and tastefully decorated – not huge, but quite large enough. The complimentary still and fizzy water each day was a nice touch and bed linen would be changed daily unless one requested otherwise. The bathroom had everything one might wish and the shower was traditional, but large and effective. There was a good selection of TV programmes in different languages, as well as ample spare electric points. Our overall impression was that our room was very comfortable and cosseting. What is more (oh joy of joys) smoking was permitted.

There is an attractive outside garden where one can snack or try a variety of increasingly alcoholic refreshment. The quality and range was good although, as expected of a five star hotel, the drink prices are higher than elsewhere. It was a little annoying that broadband access is charged for (Euro 14 per day) but there is a free workstation near reception. We did not try the main restaurant or health spa, but suspect that both would match the extremely high standards of the rest of the hotel. The breakfast was exemplary (three kinds of milk and four varieties of muesli) and, if so desired, could keep you going until the evening.

In summary this was a find. Anyone with a taste for history, traditional comfort and excellent service is most unlikely to be disappointed.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonBaglioni, Responsabile relazioni con la clientela at Carlton Hotel Baglioni, responded to this review, November 5, 2013
Dear Guest,
Thank you for sharing in a so detailed way your impressions about the Carlton Hotel Baglioni.
We are extremely delighted with your comments because they show you could deeply understand Baglioni Hotels philosophy and style.
After this stay, we hope to have became your home in Milan and look forward to welcome you back again soon.
Our warmest regards,
Carlton Hotel Baglioni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel Baglioni

Address: 5 Via Senato, 20121 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Milan
#9 Romantic Hotel in Milan
#16 Luxury Hotel in Milan
#21 Family Hotel in Milan
#32 Business Hotel in Milan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Carlton Hotel Baglioni 5*
Number of rooms: 92
Official Description (provided by the hotel):
This hotel is situated at the crossroads of culture, fashion and design, overlooking Via della Spiga, steps from Milan's prestigious boutiques, the Duomo, the Teatro alla Scala and the financial district. The interior blends classic luxury with a sense of contemporary chic, making it a downtown salon for travellers seeking a timeless atmosphere and a Spa in the city centre. ... more   less 
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Also Known As:
Carlton Hotel Milan

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