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“A bit dated but ... fantastic staff!!” 5 of 5 stars
Review of Hilton Milan

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Hilton Milan
4.0 of 5 Hotel   |   Via Galvani 12, 20124 Milan, Italy   |  
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Ranked #107 of 432 hotels in Milan
Rotterdam, Netherlands
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
“A bit dated but ... fantastic staff!!”
5 of 5 stars Reviewed April 18, 2013

Just back from a short but intense trip to Milan with a party of 4. We got a great deal on the internet and as it is one block away from Milano Centrale, it is very convenient when you arrive by Airport bus or by train. For visiting the sights, the Metro station is around the corner and almost everything is a short cab ride away for approximately 10 € per ride.

The hotel is indeed a bit dated and the rooms could use a refurbishment but are kept spotless, including the bathroom.

Now what makes this hotel so great is it's staff! All of them, from door men, chamber maids, bar to reception always greet you with a "Buongiorno" and doing everything to make you feel at home.

A special mention for the reception team who did everything to arrange a late check-out as we were flying home in the early evening.

We haven't picked a date yet ... but we'll be back for sure! :-)

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, April 28, 2013
Dear Matsounet,

Thank you for having taken the time to share your comments on TripAdvisor.

It is our aim to provide our guests with the highest standard of quality and service and I am thrilled to read you enjoyed your room and Front Desk staff met your expectations.

We look forward to welcoming you back,

Best regards,

Stefania Russo
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Thailand
Top Contributor
74 reviews 74 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed April 18, 2013

It's a business hotel, obviously, but it was a good choice for comfort and service. Central station is less than 10 minutes on foot, and connects to the metro. The hotel isn't near anything of interest to most tourists, so the metro is important. No internet in the room was included in the price, and the rate was EUR 20. It's a shame that these business hotel chains do this! Excellent selection at breakfast, however. Note that weekend rates (Fri, Sat) are highly reduced, reverting to business rates on Sunday.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, April 22, 2013
Dear BKKMH,

Thank you for sharing your feedback with us.

We are delighted that you enjoyed your trip and that Hilton Milan met your expectations, considering location, quality and service .

As per your comments regarding the internet connection, we would like to inform you that since September 2012, Wifi internet is free of charge in all common areas of the Hotel and a PC station is available for our guests in the reception area.

Looking forward to welcoming you back in our Hilton Milan and show the hotel in a much more positive light.


Best Regards,


Stefania Russo
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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 17, 2013

I stayed in the HIlton Milan at the beginning of March. The location from the train station was perfect but for all major tourist attractions it was a 20 minute metro ride away. On arrival we were promptly received at reception by a pleasant woman. Check on was quick. We were told our rooms were on the sixth floor and shown the elevators. The room was quite small, not exactly what I would call deluxe but comfortable! The bathroom was very small and quite dirty! Not what you would expect from Hilton at all! Breakfast was mot a great variety for the money paid. To sum it up, wouldn't book there again .

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Stefania R, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, April 22, 2013
Dear Senna8810,

Thank you very much for taking the time to share your opinion with us.

I highly appreciate the feedback you have provided and please allow me to apologize for any inconvenience you experienced during your visit. Rest assure that your comments have been shared with our Management in order to keep this an isolated case.

I hope to welcome you back in the near future in order to restore your confidence in us,


With Best Regards,


Stefania Russo
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Sydney, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 10, 2013

The hotel is within walking distance to milan centrale. You will need to ride the metro to visit major tourist attractions. We were returning a rental car from europcar and the drop off point is just 10 steps away from the hotel door. Checked in as a HHonors gold, reception was giving me the biggest possible room. Turn up that the room is in the lower level facing another building and despite the huge size, the room is dark, there is no natural light. I asked for a change and given another room in level 6 which is smaller but have better lighting. The bed is really comfortable, room and bedroom fitting is hilton standard. If you need help with direction, restaurant booking, etc look for Piu at concierge.

Room Tip: ask for high level room
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, April 15, 2013
Dear MS86SS,

I' am thrilled to read you had such a nice experience at our Hilton Milan and I appreciate your time taken to share your feedback with other travellers here on TripAdvisor.

Thankyou for your attention to Pio, our concierge are very efficient to satisfy the needs of our guests!

Looking forward to welcoming you back, also for leisure!

With Kind regards,

Stefania Russo
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Japan
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 9, 2013

The Hotel is on its way to become a great place to stay in Milano. The lobby, main restaurant have been remodeled and look very good. The buffet service and layout in the first floor restaurant is top notch. I was told that the renovation plan is an ongoing process and next target are the guest's rooms.
Price was very reasonable and being a block away from the Main Train Station makes it very convenient. There are many good restaurant within walking distances.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, April 15, 2013
Dear Erwinortiz2,

Thank you for sharing your positive experience at our property with TripAdvisor readers!

I am very happy you appreciated the hotel location, room features and our customer service delivery.

Looking forward to welcoming you back to the hotel upon your next visit to Milan.

Warm regards,

Stefania Russo
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London, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 8, 2013

The location of the hotel is ideal should you arrived to the main station. All the staff were very friendly and professional from the Front of House Manager to the room service attendants, as every single one wished us a good day. The breakfast was the highlight of the day as it set us up everyday for our daily trips. In order to burn off our food we made good use of the gym based in the basement. The room was a good size with a large bed and the bathroom was very good with plenty of shampoos and cream that were restocked daily. After my stay I now a convert to the Hilton group who I thought only catered for conference guests, but pleasure guests are also looked after just as well.

Room Tip: Ask for a non smoking king size room.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, April 10, 2013
Dear RupertCM,

Thank you for taking the time to review our hotel.

I am absolutely delighted that you enjoyed your stay with us.
I am glad that our staff looked after you very well, as they always strive to make every guest stay that extra bit special.

I am very pleased to see that you were able use the majority of our facilities.

It would be our pleasure to welcome you back to the hotel in the future.

Kind regards

Mario Capano
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Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2013

I enjoyed the hotel. It was really nice with a friendly staff. The hotel is close to the train station but kind of a far walk to the old city center. The receptionist said it would take 20 min to walk to the city center but really it took us about 40-45 min. You could hop in a cab in be there in 5 minutes... we were trying to get to the hop on and off bus though and alotted 20 min. time to get there, when we really needed much longer. No wifi in the rooms but free wifi in the lobby. Overall, nice hotel but I would stay closer to the city center if I was to ever go back.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, April 15, 2013
Dear Courtpr06,

Thank you for sharing your positive experience at our property with TripAdvisor readers.

I am delighted to read the hotel met your needs and you appreciated your room and the service offered.

The walking time to the city centre may be longer if you are sightseeing in our nice city. For a quicker way to reach the centre, I would also suggest to use the underground, which takes only 10 minutes to the centre of Milan.

We look forward to welcoming you back soon!

Stefania Russo
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Additional Information about Hilton Milan

Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#73 Luxury Hotel in Milan
#77 Romantic Hotel in Milan
#78 Business Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Milan 4*
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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