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“Great location if need to be near central station or tube” 4 of 5 stars
Review of Hilton Milan

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Hilton Milan
4.0 of 5 Hotel   |   Via Galvani 12, 20124 Milan, Italy   |  
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Ranked #115 of 427 Hotels in Milan
Scotland
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
“Great location if need to be near central station or tube”
4 of 5 stars Reviewed November 1, 2012

Stayed 3 nights. Am a HH gold member and they had upgraded me before my arrival. Room was great with tea coffee milk being refreshed each day - something i would expect but often overlooked in Italy. Hilton beds are amongst the most comfortable you can get! We had been given access to the executive lounge and the staff, food and drinks was very good although as I was using the hotel as a travel base only used for short periods and breakfast each day.
Full marks to the concierge who couldn't do enough for you. We got a taxi to Linate which was approx. Euro 15.
Easy walk from station (5 mins), cathedral (15) or 4 stops on tube which is clean and easy to use. Went to Como from central station which takes you to a station 10 mins walk from centre but I would suggest you go from Stazione Ferrovie Nord Milano which takes you straight to the lake for half the price (longer journey though)

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariane S, Guest Relations Manager at Hilton Milan, responded to this review, November 6, 2012
Dear AmandaScotland,

Thank you for your nice and detailed comments on TripAdvisor!

I am so happy to hear about your comfortable stay at our property and I hope to welcome you back soon when you are next in this area.

Warm regards,
Ariane Sacchi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,260 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed October 29, 2012 via mobile

Hilton Milan was our choice of stay due to the location. It's just a 5 mins walk from centrale station and 12-15 mins from Duomo sqaure. Rooms were neat and spacious and hygenic as well.
The downside was the service and hotel policy. Complimentay bottle of drinking water is given to guests in the room only on the first night. This is a wierd policy. Its better not to offer any complimentary water at all.
Wifi is free in the lobby but chargable in the room. I dont get the logic of this policy too.
Overall, an average stay but a recomended location.

Stayed October 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariane S, Guest Relations Manager at Hilton Milan, responded to this review, November 6, 2012
Dear Karan A,

Thank you for taking the time to post your review on TripAdvisor.

I am pleased to read you appreciated hotel location and your room. I thank you as well for your comments regarding water and internet policy which I have reported to the management.

I hope to welcome your family and you back very soon for a memorable stay!

Kind regards,
Ariane Sacchi
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Sheffield, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 29, 2012

Our room was recently refurbished. It was quiet and overlooked the back of the hotel. The staff members were friendly and helpful. It was an easy walk to the main train station even with luggage. We had lounge access and the lounge had a small selection for breakfast but all items were fresh.

Stayed June 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariane S, Guest Relations Manager at Hilton Milan, responded to this review, November 6, 2012
Dear 98765432123456789,

Thank you for taking the time to write your comment on TripAdvisor.

I am delighted to read everything run smoothly during your stay at Hilton Milan and you enjoyed your permanence.

I hope to welcome you back soon,
With Kind regards

Ariane Sacchi
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Amsterdam, The Netherlands
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 29, 2012

Chose this hotel for its proximity to the Milan Central Station but will not go here again. The interior is really outdated (looks like '80s) and the bathroom wasn't very clean (hairs in sink etc.). We only stayed here for an overnighter, so we didn't really experience the service, but we would recommend a different hotel if you wish to stay in Milan.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariane S, Guest Relations Manager at Hilton Milan, responded to this review, October 30, 2012
Dear ErikIngeneer,

Thank you for posting on TripAdvisor.

I regret to hear about your bad feedback following your stay at Hilton Milan and I would like to assure I passed your comments to the Housekeeper management.

I hope you will give us the chance to welcoming you back, in a renovated room, in order to restore the confidence in us.

Sincerely,
Ariane Sacchi
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Manalapan, New Jersey
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 27, 2012

The Hilton Milan is located just a few blocks from the main train station and so is convenient if traveling by train. As such, it is also 10 minutes by taxi away from the central area of Milan and that makes it nice and quiet. We were amazed by the huge crowds in the Duomo area and were glad we were not right in the middle of this tumult!
The service is friendly and professional and the facilities are modern and comfortable.The rooms are a good size and have a terrace. The food in the restaurant was very good and the breakfast buffet was substantial with many choices.
The area is quiet at night, but there are excellent restaurants within walking distance.We would stay there again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariane S, Guest Relations Manager at Hilton Milan, responded to this review, October 28, 2012
Dear csenora48,

Thank you for taking the time to write you feedback on TripAdvisor.

I am delighted to hear your partner and you enjoyed your stay at our property and you have been satisfied of every aspect: room, food and location.

I hope to welcome you back soon back at Hilton Milan when you are next in the city,
Warm greetings from Milan!

Ariane Sacchi

Ariane Sacchi
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Vienna, Austria
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 26, 2012

Right by Stazione Centrale, service, room, food just right.
exactly what you should expect from a Hilton
Centrale connects city, region, long distance travel to everywhere; fancy Via Montenapoleone walking distance
will i go back? Yes

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariane S, Guest Relations Manager at Hilton Milan, responded to this review, October 28, 2012
Dear Voyagecritic,

Thank you for having taken the time to post on TripAdvisor.

It is with great pleasure I have read your review and I hope to welcome you back very soon for another memorable stay!

Warm regards from Milan,
Ariane Sacchi
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Perth, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 23, 2012

We stayed for 1 night and were upgraded to the executive floor, the check in staff where very friendly. Even though we checked in late the staff member in the exutive lounge was very helpful. Our room was huge and well appointed. The breakfast in the main resturant w very good with a large selection. The only downside was the amount of mould in the bathroom which was disappointing. Ths hotel is well located just 2 blocks from the train station and an easy walk there even with luggage.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariane S, Guest Relations Manager at Hilton Milan, responded to this review, October 24, 2012
Dear katvonshop,

Thank you for taking the time to post on TripAdvisor.

I am delighted to read you had a pleasant stay with us.

Said this, I regret the bad experience in the bathroom: thank you for your useful comment for improving our service.

I hope to welcoming you back soon,

With Kind regards,
Ariane Sacchi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milan

Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#81 Luxury Hotel in Milan
#82 Romantic Hotel in Milan
#95 Business Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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