We stayed for two nights and this is no 4 or 5 star hotel.
I will give them their good points. The beds and bed linens are comfortable, the showers are strong and the automated black out curtains are great. The location is fairly convenient to the Duomo, about 10-15 minute walk.
However the public areas are not of good quality and everything seems sad and worn. The photos you see on the website must be years old. Breakfast is very average, a cold buffet with a small steam area with scrambled eggs, sausages and under cooked bacon. Nothing is cooked to order.
There is no restaurant on the premises, only the breakfast room.
The front desk is cold and borderline hostile. The clerks are so unhelpful and reluctant, it's almost comical.
Our last night we stopped at the bar for a drink. We gave the batman our order and after serving our drinks he disappeared for a long period and the bar appeared deserted. It's was getting late so we went to our room. Very quickly we received a call from the front desk that we needed to pay our bar bill immediately in cash as "the system was shut down". He came to our door to collect 23 euro in cash from us in our pajamas. Couldn't this be noted on our room bill? Couldn't they have asked in the morning? It was unbelievable.
All this adds to perhaps a three star hotel, not 4-5 stars.
We paid $214 a night for the smallest room, gotten through Hotwire. Frankly I was very upset and thought the hotel is misrepresented. Hotwire describes their four and a half star hotel as an Intercontinental, Westin, W or Omni. Certainly not what we experienced. We checked their published rate our last night and it was $198.
While this hotel had its good points check your rates carefully, do not use Hotwire and do not expect anything more than a good nights sleep.
- Official Description (provided by the hotel):
- Charming Chic 5-story Hotel located downtown within 15 minutes walking distance from Duomo Cathedral. ... more less
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- Also Known As:
- Pierre Milano Hotel
- Pierre Milano Milan