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“Great hotel near train station” 4 of 5 stars
Review of Starhotels E.c.ho.

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Starhotels E.c.ho.
4.0 of 5 Hotel   |   Viale Andrea Doria 4, 20124 Milan, Italy   |  
Hotel amenities
Ranked #28 of 427 Hotels in Milan
Westwood, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great hotel near train station”
4 of 5 stars Reviewed July 15, 2014

Starhotels E.c.ho. is a nice small hotel located very close to Milano Centrale train station which is convenient if you are traveling to/from another destination in Italy. The hotel is clean, staff is friendly and helpful and the breakfast buffet is great. Rooms are small but nice. The bathroom and shower are very tiny, but very nice and clean.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this review, September 7, 2014
Dear Alena M,

thank you so much for taking the time to leave your comment about your stay and for choosing Starhotels E.C.Ho. in Milan.
We would also like to thank you for your kind review and we really hope to welcome you back soon!

Best regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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678 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
San Jose, CA
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2014

This hotel is right across the street from the central train station-- so convenient. Breakfast is included in the price and was great--pastries, fruit, juice, coffee, cheese, meats, and breads. Our whole family loved it. The restaurant is tasty- ate there one night. The rooms have wifi and are lovely. You'll be very comfortable here. I will come back to this hotel again-- really enjoyed it. We left early for our flight back to CA (before breakfast) so the hotel even packed us breakfast bags for the road!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this review, September 7, 2014
Dear DForeman,

It has been a pleasure to welcome you at Starhotels E.C.Ho.
Thank you for all your positive comments. We are pleased to know that you enjoyed your stay in Milan.
Hoping to welcome you again to our hotel we send you our

Best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 13, 2014

Hotel has extremely good location, it can be seen from central railway station. Hotel is clean and service is great. Wi-fi is free only for first 24 hours in rooms, which is a small minus - it is however free for deluxe rooms.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this review, September 7, 2014
Dear PetriKoo,

It has been a pleasure to welcome you at Starhotels E.C.Ho.
Thank you for all your positive comments. We are pleased to know that you enjoyed your stay in Milan.
Regarding internet we are happy to inform you that the complimentary connection is for the entire stay, not just for 24 hours. We are sorry if we did not give you the right information.
Hoping to welcome you again to our hotel we send you our

Best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 11, 2014

We really enjoyed the stay in Milan, and as we were travelling via Eurail, the hotel was perfectly located within 50 metres of the Central Station. The hotel team took great care of us, rooms were very comfortable and the food & service were great too.
Recommend this hotel if you want to explore Milan for a couple of days and using the train to get around!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this review, September 7, 2014
Dear ian b,

It has been a pleasure to welcome you at Starhotels E.C.Ho.
Thank you for all your positive comments. We are pleased to know that you enjoyed your stay in Milan.
Hoping to welcome you again to our hotel we send you our

Best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 9, 2014

The hotel was lovely and just across the street from Central Station. The breakfast buffet was particularly great - a vast array of fruits, meats, cheeses, breads, some hot dishes, juices, yoghurts, etc etc.

The neighbourhood isn't exactly a tourist's spot - it was a 40 min walk to the Duomo, but very close to transportation. Great if you need to catch the Malpensa Express early the next day.

The staff were very helpful with recommendations for things in the area. The one down side is that the UI to connect to the free wifi is very confusing, and we somehow accidentally connected to the not free version, so be careful when you are using it. (The staff was kind enough to remove the charges when I explained).

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this review, September 7, 2014
Dear Byxbee,

It has been a pleasure to welcome you at Starhotels E.C.Ho.
Thank you for all your positive comments. We are pleased to know that you enjoyed your stay in Milan.
Hoping to welcome you again to our hotel we send you our

Best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 9, 2014 via mobile

The test of a service provider is how they respond when something goes wrong. The Star hotel fails dismally in this regard. We stayed at the hotel for four days and at the end of the stay paid our account in full using a preloaded travel card. A few days later, when I attempted to use the travel card and was unable to do so, I contacted my Bank who explained that the Starhotel had (in addition to the full payment already taken) blocked against the card a further four amounts which in aggregate came to almost $2000 AUD. As a result I was unable to use my travel card for the remainder of our trip to Europe and have been unable to recover the funds that had been transferred to the card.
When we rang the Hotel we were told that the blocks would be removed and the card could be used again within a period of 5-7 days. To be sure, we returned to the Hotel a week later and were given a range of different responses including, the Hotel failed to lift the block within the available window and was now unable to do so to the revised account that there was no problem from the Hotel's end so we would just have to live with it. Whilst we were waiting at reception, the Hotel also appeared to process a reversal to one of our credit cards and passed it off as having been done a week earlier to coincide with our stay. By now we were completely frustrated and pleaded with the Hotel to respond to a series of questions that had been provided by our Bank that would allow the Bank to remedy the problem. To the best of our knowledge, the Hotel has failed to do so.
Where is the problem at now? Two and a half weeks after staying at the Hotel, the blocks are still in place and we continue to be out of pocket almost $2,000. We will be required to institute the dispute process with our Bank.
Don't let this happen to you!

Stayed June 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 3, 2014

We just spent a few outstanding nights at this amazing hotel. What a great experience! From the staffers who greeted us as we entered and exited the building to our flawlessly appointed junior suite , everything was Amazing! The location was perfectly distanced from the chaos of tourism, close to activity but far enough away to relax and unwind. Only a few blocks away is Corso Buenos Aires, one of the longest shopping streets in Italy. I'm so grateful to have discovered this Jewel of a hotel!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager E, General Manager at Starhotels E.c.ho., responded to this review, July 8, 2014
Dear BrooklynTravelGuy,

thank you so much for taking the time to leave your comment about your stay and for choosing our hotel in Milan.
I will make sure all the staff will be aware of the excellent job done,
Thank you for your kind review and I really hope to welcome you back soon!

Best regards

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Starhotels E.c.ho.

Address: Viale Andrea Doria 4, 20124 Milan, Italy
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Family Hotel in Milan
#21 Luxury Hotel in Milan
#25 Romantic Hotel in Milan
#30 Business Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Starhotels E.c.ho. 4*
Number of rooms: 143
Official Description (provided by the hotel):
Our striking 4 star hotel in Milan is next to the Central railway station, a few minutes from the city centre. Our innovative green hotel in Milan features intelligent design and low energy consumption, so as well as enjoying yourself, you'll know you are helping the environment. The look and feel is natural and elegant, with plenty of natural light everywhere thanks to the ample windows, terraces and other outdoor spaces. The new Starhotels E.c.ho. has 143 contemporary rooms and suites, a restaurant and bar, 5 meeting rooms, fitness room and more. ... more   less 
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Also Known As:
Starhotels e.c.Ho. Hotel Milan
Starhotels Splendido Milan
Starhotels Splendido Hotel Milan

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