The location of this hotel couldn't be better. It' right on the Golden Triangle and a five minute walk from La Scala and the Duomo. It is an old magnificent building, that has been extremely well renovated up to modern standards. It keeps the old atmosphere (don't forget that the great Verdi died there and Maria Callas was a frequent guest), without any compromises to modern amenities.
Our room (419) was ridiculously small, although very well furbished. One interesting thing that I liked a lot is the old cupboard facade that has been preserved. The bathroom was a surprise: one of the best that I have ever encountered. Classic in style, but modern in all its amenities. But the bedroom was so small that the bathroom door touched the bed when opened!
Breakfast is mediocre and you expect more from a five star plus hotel. They even charge you more for american style breakfast. The restaurant area that it is served is kind of dreary.
Staff is OK. Upon arrival, we waited for 20' because we were earlier than the normal check-in time. As we waited in the lobby, they didn't offer us something to drink, as usual in other five star hotels, but we were compensated by the willing main desk employee who showed us to our room.
One problem that they have and that they must resolve is the Wi-Fi connection that is available for ONLY ONE device per room, which is very inconvenient when you have a smartphone and a tablet or a laptop. They told me that they are trying to resolve it. I hope so.
Two remarks: In a hotel of such standards you do not expect to carry your luggage from the taxi to the lobby (because the doorman is talking to someone else), as we did. And you expect that they bring your luggage in your room, not someone else's, as they did with us.
And finally, the offer that we booked included free Wi-Fi and newspaper. The paper NEVER came and WE had to ask for another Internet voucher after the first 24 hours. But these are minor problems.
Definitely I would stay there again.
Opt for courtyard view rooms, since they are quieter.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying with us, we are pleased to learn that you have valued our location and history of the Hotel, as well as its design and classic atmosphere.
We would like to apologize for not extending an invitation for a drink while you were waiting for your room to be ready upon your arrival; our sincerest apologies also for the poor luggage and doorman service. Your comments have been useful and have been shared with the staff concerned to avoid similar situations in the future.
We would like to make a note on our records to ensure that you will be given a more comfortable and spacious accommodation on your next stay with us; please feel free to provide us the name under which the reservation was made, to enable us to add the adequate information for the future.
Your comments about the Internet and Wi-Fi service are perfectly understandable; unfortunately we are contractually bound to a private company until September 2013. We will surely manage from there on the system directly and accordingly we will be able to offer the Wi-fi service free of charge and limits.
We wish that you will visit us again in the near future, If I can be of any further assistance, please do not hesitate to contact me directly.
With kind regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.