We stayed one night which was the last night of our stay in Italy Given the history of the hotel and that it has the honors of being distiguished as one of the Leading Hotels of the World, I was a bit disappointed from the moment I walked in the door. The service was poor. We arrived a bit early so our room was not ready yet - which was fine with us given that we had not informed the hotel of our unexpected early arrival. We didn't expect or demand a room. However, check in was poor and when asked if we could check in our bags until the room was ready we were told to just leave the bags in the lobby. We did not want to leave our bags unattended in the middle of the lobby and after waiting I reminded someone to attend to the bags. I was assured that our bags would be in my room upon my return and they were not. However, when I did call to the front desk and remind them that the bags were supposed to be brough up they were indeed brought up very quickly. I am not a demanding traveler but the service is not quite what you would expect from a hotel in this category. And especially what we paid for it (Approx. $500 U.S.) We never even opened the mini bar but upon check out there were 6 or 7 items on the bill. When I pointed out the charges and informed the woman that we didn't take anything from the mini bar, she revised the invoice without saying a word let alone an apology.
The lobby is stunning so I was expecting the guest rooms to match. The room was small with wonderful high ceilings and beautiful wood floor and spacious marble bath. We had two wonderful balconies accessible from the bedroom and bathroom. The room decor was very simple in nature, lovely, but tired looking. The rooms could be so splendid with an upgrade. the bed was comfortable.
The location can't be beat. It's in close proximity to exclusive shopping, the Duomo, and La Scala.
Would we stay here again? No. I did enjoy my one night (heck, I am in Milan!) but the service was unacceptable. Given that there are plenty of other options in this price category go somewhere else!
- Official Description (provided by the hotel):
- A place of elegance where many famous people from the past have left their mark. Opened in 1863, the Grand Hotel et de Milan still holds its charm and allure as an old ‘Milanese’ mansion. It has been and still is the preferred hotel of many national and international celebrities from the worlds of culture,fashion, music, business and entertainment.Located in the heart of the town it is just a few steps from the fashion district, financial area and duomo cathedral. Due to its position and excellent bars, restaurants and halls, the Grand Hotel et de Milan is the ideal place to enjoy a pleasant holiday or business trip. ... more less
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