“Nothing "Majestic" about it . . .”
I stayed at the Sheraton Majestic Diana in Milan on a 5 night business trip in March.
Upon checking in, I asked for a quiet room (I was 5 months pregnant at the time), as I would be working long hours and sleep would be important. I was told no garden side rooms (quiet in winter) were available until my last night. I was put in a room on the first floor overlooking the street/front entrance of the hotel. Needless to say, it was loud . . traffic, cable train, garbage pick up, etc night and early morning.
The walls were also very thin, so you can hear every conversation in the hallway. In addition, my "neighbor" came home at 2AM and started blasting his TV, I called the front desk to complain. I could hear his phone ring, hear him answer the phone, have a conversation with the front desk, and say "no problem, I'll turn it down".
My room was large, but to say it was "stale" is an understatement. It was clean, but my carpet had stains and the paint was peeling in areas. The room could use a renovation. The bathroom needed a table or more shelves for toiletries and the tub was oddly shaped. It is very narrow and you could not stand flat footed when you take a shower, your feet are sort of shot up at an angle. The angle made it hard to balance, which was dangerous.
The room service was expensive and of poor quality. After leaving the office at 9PM, it would have been nice to just go to the room and eat. One time was enough for me. 20 euros for vegetable soup? 12 Euros for 3 bananas (when I asked for one)? The food was bland and overpriced.
The staff was nice, but not very helpful. On my last night, I asked to print out my flight boarding pass. I was told I had to pay to print it out because I had used my free wifi access for the day from the lobby (Not only had I paid for daily internet access, I never used the "free lobby wifi"). After getting frustrated and speaking with a number of staff members, I managed to get someone to help me and my boarding pass printed without having to pay a fee.
Our company had over 20 guests staying at this hotel for an extended period of time. It was disappointing that they could not be more accommodating, especially at 250 euros a night. On a positive note, there is a very nice bar and outdoor area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write and share feedback from your stay! Our guest feedback is important to us as often it may pinpoint an area of needed focus and attention.
This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise.
Thank you again for bringing this to our attention for which we will do all necessary to avoid it for other guests and maybe for you in your next stay!
We sincerely hope you will give us another opportunity to welcoming you here at the Diana, so you will enjoy, as you said, our beautiful historic property and our garden!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.