We stayed here during the Milan furniture fair and paid 615 euros per night! When we walked into our room the stench of smoke hit us and so we asked to be moved and after a bit of a wait were moved onto the floor for Starwood Preferred Guests. The room was smoke free and fine however there was a free gift of special teas on the table which my husband was just about to open when he had a call from the front desk to say that they had left something in our room that they were just going to come and retrieve.... you ve guessed it was the teas as only S P G 's were entitled to them! Somewhat petty we thought considering the extortionate room rate and the inconvenience!
We wanted to eat in the restaurant as we had been at the exhibition all day and were exhausted however it was closed for renovation and no mention had been made of this when i booked ! We then asked the concierge to book us something whilst we had a much needed g and t in the bar. this however was not so simple as by 7.30 pm all the tables in the bar had reserved notices placed on them! In all the hotels we have stayed in this has never happened to us before and we remonstrated with the bar guy who eventually let us sit at one of the nice tables but only until the person who had booked it for 8 pm came! so not a very relaxed drink especially as after about 15 minutes another bar guy came along and told us off for sitting there! The whole experience was not enjoyable and i was furious that we had paid 600 euros to stay in a hotel and were treated like second class citizens in the bar! However at least we got to have a drink there as i noticed the next evening the bar was closed to hotel guests as there was a private party on !
Pleasant enough hotel and nice front of desk but they really need to realise that however popular the bar is with locals hotel guests need to be accommodated for too!
- Also Known As:
- Sheraton Milan
- Milan Sheraton
- Official Description (provided by the hotel):
- A warm welcome awaits you at the Sheraton Diana Majestic. Located in the heart of the Milanese shopping district, our great location allows you to explore and connect to our wonderful fashion city. ... more less
- Reservation Options:
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