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“Really should have been better... :(” 3 of 5 stars
Review of Sheraton Diana Majestic Hotel

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Sheraton Diana Majestic Hotel
4.0 of 5 Hotel   |   Viale Piave, 42, 20129 Milan, Italy   |  
Hotel amenities
Ranked #166 of 426 Hotels in Milan
Wakefield, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Really should have been better... :(”
3 of 5 stars Reviewed February 14, 2013

This was the second time I stayed at this hotel - and hate to say that it's probably the last....and don't get me wrong, I'm a big fan of Starwood and their hotels....and usually Sheraton's have higher standards in Europe than in the US.
After my disappointing first stay in September (small, dark room with the fire escape over my window...SPG Gold, by the way...) I wrote an email prior to the trip to ask if they would consider my status and grant an upgrade. I did get a nicer room, although it was on the street side, which was a bit noisy.
The kicker was when I ordered some tea in the lounge and was charged 7 euro!! Can you imagine??? 7 Euro for a damn cup of tea!! (over 9 bucks!)
Then after they told me at check in that internet was free, they tried to charge me...the whole thing was kind of messy....I'm going to The Westin Palace next time (sorry folks...you had two chances!)

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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554 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

It is my preferred hotel when visiting Milan for business because it allows me to also have fun et a relax atmosphere at the end of every day. The "aperitivo" time is just the best in Milan. Some of the rooms are really tiny though. The breakfast is outregously expensive, but you have to try it once, especially in the spring / summer time outdoor in the garden under the trees!

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 12, 2013

Been so many times to this hotel, with so often mixed feelings but i always go back because i like the hotel atmosphere and the location and the Milan scene. Hotel is old rooms with noisy sometimes, but if you go to milan you have to be flexible for this hotel. As a gold member of starwood been upgraded sometimes, not always because if you book some certain site like, they will not upgrade you, they will explain you in the hotel under very various reasons and curious if starwood know this. Service is ok little bit arrogant Milan style service. The apero in the hotel is legend and the garden as well beautiful. Price quality hotel is very nice, parking €35 is quiet expensive but the charge that in most Milano hotels. This is how MIlan is and I like it and will probably come back again...

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 9, 2013

My sister wanted to visit Milan for her 30th birthday and she chose the Sheraton Diana Majestic for our stay. Upon booking we were not aware that in Italy more than two adults were permitted to stay in a room. When she tried to check us in the lady at the front desk was very short with us and told us we'd have to get two rooms. we knew we couldn't afford two rooms for our entire stay,so we opted to get two for the night until we figured out a new game plan. Once we got situated in our rooms,my sister went back down to the lobby to see if there was anyone else she could talk to. Little did she know she shared an elevator ride with the property manager,Roberta.

Roberta was very sweet and accommodating and allowed all members of our party to stay in our room, which was a junior suite and certainly large enough for all of us. Once that was cleared up,our stay was a breeze. She even voluntarily called the property that were were going to be staying at in Rome to give them a heads up about our situation,which was so above and beyond what we expected.

The room was simple but sophisticated. There was plenty of space and we were welcomed with a nice bottle of wine. We enjoyed apertif at the Diana bar and were happy to meet some locals. The H bar is a very popular place on Saturday nights! We were glad to be apart of it. Vito served us multiple times when we visited there and he was a doll. He gave us great nightlife suggestions. We also had lunch there one day. The all day menu isn't very extensive but let me tell you, the (i believe) Italian coffee with amaretto was STRONG but yummy :) The bartenders know how to pour a drink,which I love. My apple mojito, mango daquiri and honeymoon were delish!

Frederico at the front desk was a doll as well and he gave us some great suggestions on nightlife and where to catch the train to go shopping and everyone at the front desk was very prompt when calling us a taxi. They even found us a couple places that were open in the wee hours of the morning when we had an itch for some late night snacking. (PLEASE check out Rosy e Garbiele behind the restaurant! Moderately priced and yummy!)

There is a flower shop right across the street from the property,so we were excited to get Roberta some flowers before we left. She definitely made our trip! I definitely look forward to coming back in the warmer months to experience apertif in the beautiful garden.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2013

Last weekend Milan, Sheraton Diana with a big group (20 people) to enjoy Italian food and the Milan nightlife, this hotel is to be called a landmark hotel, beautifull from the outside with upstandard rooms and enriched with the H Club and the restaurant.
We enjoyed the Italian food, the H club and especially the feeling welcome experience.
Compliments to the staff at this hotel, we enjoyed it and appreciated all your assistance to make our trip unforgetable,.

Room Tip: just ask for a nice room, staff will advise and facilitate if they can
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
1 review
5 of 5 stars Reviewed February 5, 2013

For ten years I am a repeater, i.e., I always stay at the Diana when I am in Milan, since the Diana is perfectly located real GRAND Hotel, close to the Center. It offers an excellent atomosphere as the hot spot of the fashion people who meet here for the apperitivo. You feel as part of the most attractive people of Milan. But even more important is the special touch of the team - they make you feel at home; you just become part of the Diana family. Thus, when you are up for Grand Hotels with THE personal touch, the Diana is a MUST.

Room Tip: All rooms are perfect, I personally do not like the rooms in the mezzanine floor too much, since the...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 31, 2013

ok first off, awesome location - right in the center of the city, you got food street nearby , the metro..shopping venues, the central cathedral which is an amazing structure to see! about the hotel - amazing staff, the concierge is just brilliant with his directions and timings skill and he'll even assist with travelling outside Milan..... The reception team is particularly helpful as well - the F&B manager at the morning buffet restuarant is super friendly... over all the cleanliness of the hotel is superb...HUGE rooms!!! and pleasant staff!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starwood M, General Manager at Sheraton Diana Majestic Hotel, responded to this review, February 3, 2013
Dear SumaiyaSalim, thank you for your review !
our main goal is to completely meet with guest’s needs and we are pleased to have succeeded. all the staff will be amazed to learn about your outstanding comments ! We hope to welcome tou again at the Diana in the near future.
All the best from all of us !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Diana Majestic Hotel

Address: Viale Piave, 42, 20129 Milan, Italy
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#100 Business Hotel in Milan
#107 Luxury Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Diana Majestic Hotel 4*
Number of rooms: 106
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Diana Majestic. Located in the heart of the Milanese shopping district, our great location allows you to explore and connect to our wonderful fashion city. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Milan
Milan Sheraton

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