This was the second time I stayed at this hotel - and hate to say that it's probably the last....and don't get me wrong, I'm a big fan of Starwood and their hotels....and usually Sheraton's have higher standards in Europe than in the US.
After my disappointing first stay in September (small, dark room with the fire escape over my window...SPG Gold, by the way...) I wrote an email prior to the trip to ask if they would consider my status and grant an upgrade. I did get a nicer room, although it was on the street side, which was a bit noisy.
The kicker was when I ordered some tea in the lounge and was charged 7 euro!! Can you imagine??? 7 Euro for a damn cup of tea!! (over 9 bucks!)
Then after they told me at check in that internet was free, they tried to charge me...the whole thing was kind of messy....I'm going to The Westin Palace next time (sorry folks...you had two chances!)
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