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“What a disappointment” 2 of 5 stars
Review of Sheraton Diana Majestic Hotel

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Sheraton Diana Majestic Hotel
4.0 of 5 Hotel   |   Viale Piave, 42, 20129 Milan, Italy   |  
Hotel amenities
Ranked #146 of 433 hotels in Milan
London, United Kingdom
Top Contributor
138 reviews 138 reviews
88 hotel reviews
Reviews in 85 cities Reviews in 85 cities
101 helpful votes 101 helpful votes
“What a disappointment”
2 of 5 stars Reviewed October 6, 2012

I have always had the myth of this hotel, having grown up in Milan and spent summers in their garden for aperitivo. You can imagine the excitement when I booked to stay here for a weekend with friends. And so also the disappointment for the incredibly poor experience:

1. The hotel is in an amazing building, with one of the best bars in town and a beautiful garden where you can have a drink in the summer. This of course until midnight, after which you can only have wine or alcoholics, no cocktails. I guess it's got to do with licence, and barman going home. But seriously, can't you do anything about it?!

2. The room was incredibly unattractive. Was not meant to be, it even had a balcony with view on porta venezia, the bathroom was very big and the room had all the right optionals, including an ipod radio. It's just that you could see no attention to the overall effect. Dim lights on cream walls, with a little one door (monacal-cell like) wardrobe, the bed was clean and crisp, but with two pillows thrown there, no care. There was not even enought space between the bed and the desk to carry my bag to the other side of the room. Not something I will dream of when back home, not a 4 star room!

3. Albeit apologetic when caught in fault, the receptionist tried to pull that my room was on a prepaid rate when caught that she had already charged my card. I knew for sure that I would save 20€ of the 125€ a night (excl. breakfast) by prepaying. Not a big deal once you're checking out anyway, but what if I wanted to pay with a different card? She started mumbling she would need to speak to the head office, her boss etc. I had an appointment and left saying it was fine, which in itself it was but this is not what a 4 star should offer

Room Tip: ask for a room on the garden side, eg room 218, as they don't have double glazing and you can he...
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starwood M, General Manager at Sheraton Diana Majestic Hotel, responded to this review, October 25, 2012
Dear Silviaaroundthe world
Thank you for having posted you impression, and we sincerely regret for the negative impression you had on your stay also because you have been our guest since a long time even if only for the aperitivo.
You are right that the Diana is amazing, with his bar and garden, and we thank you for the notice for cocktails to be served late, it has been an exception as usually they are served until bar closure at 1.00 and the bar manager has been informed and has already taken action so that it won’t happen again to other guests.
We thank you also for the comments regarding room details and overall impression , we are sure we can improve.
Regarding the last point we would like to know more details therefore if you could contact us at sheraton.diana.majestic@starwoodhotels.com .

We hope see you soon : we would love to get the opportunity to restore your faith in our services and we remain at your disposal in case you will decide to pass by Milan in the future.
Best regards
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 6, 2012

I stayed in the Diana Majestic during fashion week. The hotel is super popular with the fashion crowd with parties and shows happening most night which seems very glamorous. The room I stayed was however disappointing. I had a reasonable location overlooking a side street, my colleagues either had rooms over looking the garden where parties were continuing until the early hours or over looking the main street with lots of traffic noise. The room was fairly small and extremely tired looking, desperately in need of a refurbishment. It also felt a little dirty though this was more due to the age of the room than any lack of work from the cleaners. The positives for this hotel is the stunning garden, people watching and great breakfast. The negative is the actual room.

Room Tip: Choose the side street
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Starwood M, General Manager at Sheraton Diana Majestic Hotel, responded to this review, October 25, 2012
Dear NicoleFrancis
Thank you for having posted the pros and cons of the Diana , for sure is the place to be and to be seen in Milan.
Our executive rooms and some of our junior suites and garden view rooms have been recently refurbished and there will be probably more renovated rooms to come.
We hope to see you again at the Diana !
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Houston
Top Contributor
62 reviews 62 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 30, 2012

This hotel was located near a local shopping avenue and near the subway. We walked from the Duomo in approximately 20-25 minutes. As with many European hotels, the rooms were small. The bathroom was fairly large but did not have adequate shelf space. The lobby was unremarkable. Breakfast was included and the waitstaff was friendly and attentive.

Room Tip: Rooms on the front (street side) are noisy.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 28, 2012

I was very disappointed with my recent stay in the Sheraton Majestic the twin room we booked did not even have a proper wardrobe it was a rail behind a curtain.
We complained and were told we could be moved if we paid a higher room rate,but I think £250 + is quite enough a night .
It was a shame as I will not stay there again ,as all they needed was to move us to a better room but now they have lost a client who would stay with them at least 8 times a year.

Room Tip: Don't open you case till you have seen room
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  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2012

I guess it always comes down to the purpose of your trip but for my girlfriends and I, the Sheraton Diana Majestic was the perfect stay simply because of the bar!! During the day the area is used for lunches and afternoon tea but when the sun goes down it is transformed into an amazing bar/lounge with simply the perfect vibe for a group to enjoy.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 18, 2012

Falling into the trap of spending money on public areas before the rooms, the Diana Majestic was nevertheless a nice place to stay. 5 star prices but the rooms are looking a bit worse for wear. I wouldn't have minded but for the 15 Euro per day internet, pricey minibar etc.

I forgot that Italians think that guests cannot be trusted with irons in hotel rooms so the helpful suggestion to get 4 shirts ironed for 60 Euros (more if wanted the next morning) was a bit much.

But wow, what a bar - the garden is beautiful and drinks good. Next time in Milan I won't stay here but I'll definitely visit the bar...

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Top Contributor
180 reviews 180 reviews
36 hotel reviews
Reviews in 18 cities Reviews in 18 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed September 3, 2012

Wnet on business for 3-Days, and my fiancée came along. My first views on arrival, we're average hotel from e external looks and the reception area. The room provided on the first night was small, as in very small with a noramk bathroom. Ended up paying for an upgrade, which was far better indeed, but still only average in comparison to hotels visited in the past. Very holiday inn style to me on a room basis.

The hotel does have a very nice garden in the rear, with a nice bar, so in the right weather a decent pace to relax and have a few very expensive drinks. This place seems to be one of the top places for locals to visit for drinks, would have to say that the locals need to move on if such is the case. 10 euros odd for a beer etc, with a bunch of pretentious fashion victims moving around, there are better paces for a drink in Milan. But for who want to pay such costs, then its ideal and you would fit in. Staff are very friendly, however they do not seem to know suggestions on places to go in Milan, so don't ask.

Restaurant is reasonable for dinner, however at again the cost comes with it. Breakfast buffet was fine.

Location wise, reasonable close to everything, Ning wrong with a good walk, ventured out to all the main shopping areas etc, prepare to pay over the odds again for anything in the main shopping areas. In fact just don't bother having a coffee or coke or food in such areas as the costs are mad. Amazes me that this country has financial problems based on the costs they charge.

Business sto over for a few days, fine, couples fine, but not a family place. Will always say this property is over priced for e 190 odd euros I paid. 100 euros and it's a bargain with breakfast as the other 90 euros you will spend on beer or drinks etc.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starwood M, General Manager at Sheraton Diana Majestic Hotel, responded to this review, September 8, 2012
Dear John Lord Napt, thank you for your review regarding your trip to Milan.
We are sorry to learn that the hotel and Milan as well as not satisfied you in terms of value for money. Milan is one of the most expensive city in Italy and September is very high season due to several events going on, therefore rates could be higher than usual , especially during the week being mostly a business destination . The Diana is also a fashionable meeting point for Milan during aperitivo time and together with the drink from 7.00 to 9.30 pm there is a choice of appetizers from the buffet that can easily substitute dinner. Thank you for the note regarding bar staff knowledge about local restaurant, they will be briefed accordingly : we have since a few months an extensive restaurant list available at the concierge desk to satisfy every need.
Thank you for posting your experience!
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Additional Information about Sheraton Diana Majestic Hotel

Address: Viale Piave, 42, 20129 Milan, Italy
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#60 Family Hotel in Milan
#78 Business Hotel in Milan
#97 Luxury Hotel in Milan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Diana Majestic Hotel 4*
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Diana Majestic. Located in the heart of the Milanese shopping district, our great location allows you to explore and connect to our wonderful fashion city. ... more   less 
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Also Known As:
Sheraton Milan
Milan Sheraton

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