We got a yelling "passport!" when we arrived and asked to see the rooms. After lot of discussion one of us could go see the room while the other had to wait at the reception. The room they wanted to give us first was loud and smelled like the last guests smoked in there. When we asked for a quiet, non-smoking room with two beds they said in Italian:" take it or leave! you have to pay anyway. With your reservation we have your credit card number." Our reservation was a non smoking room with two beds. We were astonished by the very arrogant rude cadence and felt powerless. We took it against our will because we didn't want to pay double and wasting time looking for another one during the Expo 2015. but breakfast was great.
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