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“TOP DESIGN HOTEL!” 5 of 5 stars
Review of Palazzo Segreti

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Palazzo Segreti
4.0 of 5 Hotel   |   Via San Tomaso 8, 20121 Milan, Italy (Centro Storico)   |  
Hotel amenities
Ranked #20 of 427 Hotels in Milan
EmiliaRomagna
2 reviews
Reviews in 2 cities Reviews in 2 cities
“TOP DESIGN HOTEL!”
5 of 5 stars Reviewed September 16, 2013

Fantastic design hotel in the city center of Milan, near Brera, the Duomo and the shopping areas.
The staff is very good (thank you Sabryna and Lucas for the welcoming and the italian coffee!!!)
The best place for a stay in Milan...Whats else?? sss...it's a secret!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalazzoSegreti, Responsabile reception at Palazzo Segreti, responded to this review, October 12, 2013
Dear Guest,
your review is very precious for us, you perfeclty understood our philosophy.
Hope you can come again at Palazzo Segreti and have again our perfect welcome.
Thank you very much,

Best Regards,

Palazzo Segreti Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lausanne, Switzerland
Top Contributor
142 reviews 142 reviews
44 hotel reviews
Reviews in 64 cities Reviews in 64 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed August 27, 2013

We stayed at the Palazzo Segreti for my birthday last year. The hotel is very nice, very design and trendy. The rooms are very charming. The location is also great, walking distance to the Duomo.

The one thing i still can't get over is the service.
It was my 30th birthday and i asked the receptionist if she could recommend a very nice and special place for my birthday (a very special year). She took out a list of places they usually recommend and started mentioning trattoria's. I then insisted it was my *30th* birthday and i wanted a nice fancy and romantic place where i could celebrate with my boyfriend. She said she knew just the place (from her list) and booked a table for us. We went there and lo and behold it sucked big time (i saw it coming a mile away!). I was very pissed. There was not one italian in that restaurant, it was a real tourist trap, everybody was sent there by their hotel, we paid an outrageous amount of money for horrible food (200€ for 2 main dishes, 2 glasses of champagne and 1 bottle of water!). She ruined my birthday. Now, my boyfriend is italian and i speak fluent italian, so she shouldn't have treated us like your regular tourist that has no clue about italy and italian food. I should have checked on Trip Advisor for reviews but the internet connection was not great and didn't work in the whole hotel.

When we came back, i complained to her and let her know i was very unhappy, that i told her it was a special day for me and she didn't seem to give a care in the world! I mean, i know she doesn't know me or anything but at least, when you recommend a terrible place to your customers, at least *pretend* to feel bad! But she didn't.
It's a shame because the hotel was great but now all i'll remember it to be is the hotel that recommends horrible places to its clients.

Apart from that incident, in all fairness, the hotel is very well located and has very nice design. The bathrooms are quite big as well.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 12, 2013 via mobile

Excellent location. Lounge is just too dark as are the stairways. Room nicely furnished but again too dark.
Flusher was away from wall in the bathroom which I fixes myself and the plug socket off the wall near the window.

Staff very friendly in arrival and no problems at all through the stay.

Breakfast very poor choice compared with other boutique hotels.

Would recommended for the location. But vey overpriced for service and breakfast received.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
warszawa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2013

Very nice hotel in a perfect location, close to everything. Very friendly staff. Low-budget room arrangement but still interesting and nice. Room very quiet and clean with limited space but very comfortable. The hotel worth its prise but someone could expect some more breakfast choice.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 30, 2013

This is an interesting place - indeed finding the hotel proved to be an experience in itself as it's tucked into a small alleyway just off Via Dante. Once inside, the staff were very helpful, the cases went up to the room in the smallest elevator I have ever seen - I don't exaggerate when I say our case would fit in, but nothing else - not even the porter!
The room itself was a themed room, as they all are in the hotel - ours had a black bath in the centre, near the bed, and then a more traditional bathroom with a walk in shower. The good points are the location - very central, just a few minutes walk from the Cathedral, and the feel of the place - it feels very intimate and secluded. The not so great points... the wi fi was accessible ONLY if we stood in the corner of the room near the door, and the air conditioning is not controllable from the room - the staff have to turn it on, before you can decide how hot or cold your room is going to be... and in September, the staff decided that they weren't turning it on much at all (although they did on the very hot days).
Overall I would recommend a stay, for the ambience and the great location and ease of access to the cool areas of the city.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 27, 2013

This hotel was a great location with fabulous service - thank you Luca for all your help! Our room was small, but totally functional and ideal for what we were looking for in the expensive city of Milan. We were going to the opera and this was a superb location for walking there in high heels! The breakfast was the best we had in Italy - and we had been to Rome, Naples and Florence. Location is hard to beat as everything important is within walking distance. We needed everything from laundry service to extra water and nothing was a problem. Thank you Palazzo Segreti for a wonderful stay in Milan!

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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Top Contributor
96 reviews 96 reviews
11 hotel reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 27, 2013

Pro: Very friendly staff. Spacious rooms with modern functional and very stylish furnishing. Spacious bathrooms and shower rooms. Excellent breakfast served in the hotel lobby. In the heart of Milan's shopping and historical districts.

Con: VERY small single elevator (I am not even sure the hotel is handicapped friendly - You may need to check if important for your party). Parking offsite (10-15 mn walk).

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palazzo Segreti

Address: Via San Tomaso 8, 20121 Milan, Italy
Location: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#15 Luxury Hotel in Milan
#22 Romantic Hotel in Milan
#29 Business Hotel in Milan
#43 Family Hotel in Milan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palazzo Segreti 4*
Number of rooms: 18
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Also Known As:
Palazzo Segreti Hotel Milan

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