This hotel has a lot of potential to be a friendly family run business but standards are falling. We have stayed there a few times and usually found it to fit in the `good value for money' category: not luxury, but certainly comfortable for the price we paid. The latest stay there fell short of this test. Cleaners were up very early for a Saturday, lot's of noise from corridors. Water completely stopped while I was showering. Putting the mixer tap into the `cold' position brought a flow of cold water, but in the warm position, no water at all, or just a trickle. On our check-out day, the cleaner was already in our room moving our stuff around while we were having breakfast. Later, in the reception area, I overheard other guests complaining about the cleaners going into their rooms too. The doors don't have security latches so I would be genuinely concerned about the cleaner coming in while having a shower or sleeping late. At check-out, I asked about the hot water problem and I was told that it just happens in the mornings when all the guests are having showers. Having stayed in remote parts of south America and Asia, I know that hotels can provide a consistent supply of hot water at all times of the day. The proprietor wouldn't even talk to me about the problem because he wanted to take other guests to our room, and he tried to speak to my wife in Italian rather than speaking to me directly in English. I asked him if he would provide a discount because of the hot water failure, but he just seemed to be very stressed about this and the demands of other guests and he told us in exasperation that we either pay the full price or we pay nothing but don't come back again. I have the impression that this business is now in a `run until failure' mode, for example, rather than regularly servicing hot water equipment, they are just waiting until it completely blows up and then doing the minimum to band-aid the problem.
- Official Description (provided by the hotel):
- The Hotel Gala is found in Milan in a peaceful residential area only 2km away from the railway station and the city exhibition centre. The hotel is surrounded by a beautiful garden in a convenient location from which to reach the city centre and other neighbourhoods, making it the ideal place to spend a relaxing holiday, to reach the famous shopping roads or to spend a business trip.Guests have access to a TV room, WiFi internet access and free parking. The hotel would like to inform guests that indoor parking is currently unavailable due to recent flooding of the Seveso river. ... more less
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