My stay in UNA Maison Milano is one of those times where the Internet really came up trumps...I would have never thought of booking this hotel without reviews on TripAdvisor, and similar, sites - but I'm sure glad that I did.
I booked the hotel for its location (adjacent to the cathedral) and for the astonishing reviews - we weren't dissapoined. Even before getting to the hotel, or into Italy for that matter, the hotel have already contacted us to see if we would like a complimentary iPod dock put into the room and to see if they could do anything else to improve our stay - now that's proactive customer service.
Upon arrival at the very small frontage of the hotel, the superb service from the hotel's enthusiastic staff was clear - nothing was too difficult. When we got to our room, a third-story room facing the Cathedral plaza from our own balcony doors, we were amazed. The room was superbly furnished, large (seriously large) and the bathroom was huge - and the ipod dock was ready as promised!
Rarely does a city-centre hotel make a holiday, or contribute much to a holiday other than somewhere to sleep - this was definately one of those exceptions. The hotel was a real pleasure to stay in - I would recommend it to anyone, especially considering the competition, location and price - simply outstanding.
As a complete aside, have a beer at the top of the department store adjacent to the Dominican Convent of Santa Maria delle Grazie (2 mins from the hotel in the plaza) - the views of the church and plaza are superb...and the beer's not half bad either!!!