We had very unpleasant incident in Hotel Boscolo Milano. After opening the safe in our room we found that there is a lack of 1000 euros. The amount standing there (in a purse) and never touched the whole time was 6,000 euro, in case of any unexpected expenses and of course because we're travelling by car across Europe. Previously we were in Monte Carlo Bay Hotel, Excelsior Palace Hotel..
........before dinner we found out what amount is missing, so immediately informed the General Manager of the hotel. After our explanation that we're sure about our lack, he assure us that it's impossible our password to work if someone else opens the safe with a master key or block it with three wrong passwords. Yes, that really sounded correctly and logically but to be both sides sure we asked him to demonstrate this in front of us. Unfortunately his version dropped because as once they unlocked and locked the safe, our password still worked! This further proved that our money is stolen. We want to assure you that we are not so disappointed by the lack, as by the manager's attitude. He causes us the inconvenience to go to the police and even after this we've never asked for some kind of compensation. It's really strange how is possible such things to happen in 5 stars european hotels, we're really shocked. Who is going to take the blame?
My advice is never going in luxury hotel, where is no security for your money!!!
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- Also Known As:
- Boscolo Milano Hotel Milan