As for location-- you can't beat it-- just a few blocks from both The Duomo and La Scala. The concierge service was very kind and helpful throughout our stay and recommended a great place to dine after the Opera.
There was a tough night of lights that didn't turn off-- BUT the management quickly fixed the situation. They were professional and gracious about the whole episode.
The spa area is wildly decorated-- with a wading pool, steam and sauna. There are wonderful amenities--- creams and shampoos of many scents to choose from. And the decor is so unique. Each room is a bit different-- so choose wisely.
The breakfast buffet is plentiful and everyone is eager to help with any special request.
The lounge area is large with lots of spots to relax or meet up with people. There is also a bar area on the lower level and a computer to use, if needed.
But the best was the Housekeeping manager, Kenia who addressed our every need and desire. THANKS!