My wife and I booked to stay at this hotel late last year on our honeymoon only for us to be told upon arrival that our reservation was cancelled!!
We were not told prior to us arriving that our booking was cancelled but were advised when checking in that an “electrical fault” had occurred in a few rooms. We were offered a replacement hotel which was supposedly very central and near the metro. As this was our first time to Milan we did not know the area so had to take their word for it. To our surprise we were escorted into a taxi and driven to the outskirts of the city to a very pleasant hotel called Milan Suite Hotel, however this was nowhere near a metro station or the centre. Instead we had a 25 min bus ride to get the castle area which is the last thing we wanted on our honeymoon and are very disappointed with the service and lies we received from this hotel.
We have written to the hotel to complain about the misleading information but they have not responded or acknowledged this so obviously they do not care with improving their customer service in the future.
We booked this hotel following some very good reviews however, we would not recommend booking this hotel as you might not get a chance to stay here when you try and check in!