My wife and i stayed in the hotel only for one night during a short visit to Milan in July 2014. We had requested for an early check in as our flight got in at 8:00 AM and though check in was only much later - the hotel had our room ready from 9:00 AM!!
We faced a baggage delay / lost issue with the airline we traveled with and the hotel reception team worked overtime to follow up and assisted us tremendously in tracing our delayed bags.
The room we stayed at was fantastic and the hotel has a subway stop at its front door!! The hotel is also located a mere 5 minute walk from the Central Station and hence is a great location for guests. The breakfast has a great spread and they even served champagne !! Its been a while since we had one of those breakfasts!!
For us the reception team and all the staff at the airport make this wonderful hotel a truly awesome place to stay in!!