every year i travel with 2 sisters to some beautiful place in europe where we can take long walks, eat great food and catch up--- this year a fourth met us and we ended up at the belvedere on isola pescatori for two nights. we can be very hard to please as we have traveled a lot and have high expectations. all the emails that passed between us and the hotel were professionally handled in a timely fashion. changes we made were handled without issue. when we arrived we were a little disturbed by the not too impressive entrance and were told by the desk that there was a wedding party that night. oh lord, we thought, a nightmare-- paco assured us we would not find it disturbing, and you know, he was right. in our experience it is not simply the look of the property that makes the trip, but something more visceral. we were made to feel at home, truly welcomed, from the first moment. this is not a corporate or absent owner hotel. the people that really care about the business are there all the time. when one member of our party left to go back to paris, we changed rooms, and a simple bottle of hand lotion we left behind in the first room appeared in the new room-- the waiters were extremely friendly, fun, and the food very good-- and our room with an enormous terrace afforded a lovely place to people watch during the busy day and enjoy the quiet lake ambiance at night--- great breakfast, too. when we left we needed a hotel in milan for our last 2 days and the desk staff spent half an hour on the computer and phone finding us one. for such a touristy location, we were expecting far less of a warm welcome-- honestly, i cant say enough good about this place-- in our years of traveling together, we all agreed that this was a top experience- at any price---- they will go out of their way to make you happy.