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“Hostel style rooms - couldn't wait to escape to somewhere else” 2 of 5 stars
Review of Hotel Luina

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Hotel Luina
2.0 of 5 Hotel   |   Via Giuseppe Garibaldi, 21, 28838 Stresa, Italy   |  
Hotel amenities
Ranked #15 of 36 Hotels in Stresa
Leamington Spa, United Kingdom
Top Contributor
118 reviews 118 reviews
23 hotel reviews
Reviews in 42 cities Reviews in 42 cities
86 helpful votes 86 helpful votes
“Hostel style rooms - couldn't wait to escape to somewhere else”
2 of 5 stars Reviewed October 9, 2013 via mobile

Let’s be clear from the start that this is a restaurant primarily with rooms above that function as a bed and breakfast type accommodation; I think ‘hotel’ is stretching the definition of the word slightly.

We booked the double room accommodation with breakfast buffet due to its location within central Stresa and the promise of a room with a balcony, as the streets looked narrow and we wanted some light and air.

Unfortunately our four night stay was delayed by a points failure on the Eurostar, so we ended up having to break the first night of our trip in Milan for a night. This fact being conveyed to the Hotel Luina en route to keep them informed of our misfortune. They were very understanding and acknowledge we would arrive the following day.

On arrival at the restaurant/hotel the next day in the early afternoon we were greeted by a young man who quickly showed us through the restaurant to a rear stair; and up two flights of stairs to Room 6 of the establishment.

the building also served at the night entrance which to be frank would have been impossible to find and was poorly lit, the alarm bells started to ring in our minds.

On opening the door we were confronted by a dark room with a double bed, wardrobe, single bed, cot and small table all crammed into the space, two very high level small windows in front which had bars and a hidden side window with net curtains were all the room had – no view and no balcony.

This was clearly the wrong room and more akin to a family room than a habitable room; very little natural daylight and a lingering odour that turned out to be extractor fan from the restaurant kitchen that was situated about 3 ft from the side window and pumped out fumes beneath the eaves of the building which naturally were funnelled into the bedrooms, as opposed to be vented to atmosphere as you would expect. No air conditioning or fresh air at all.

Quite frankly Room 6 was one of the most depressing rooms I think we have every stayed at in mainland Europe. After about half an hour of shell-shock, we went back to the restaurant to see if they had made a mistake and could offer us our room with a balcony but the young chap spoke to another lady and informed us that all the rooms [2no. ] with balconies had been taken, so much for our reservation!!

As we investigated the room further we found the pillows to be of a similar density to sand bags, the bedding looked clean but did not smell fresh and the general décor and fittings were all very tired. The Wifi was non-existent on the top floor of the building and involved tapping in a 18 digit random code, obviously not very user friendly. When we tried it at breakfast the next morning downstairs, it was still unavailable.

General smell from the extract fan, noise from the kitchen (meat being bashed), and restaurant below during the night kept us awake along with the lack of ventilation. The walls were so paper thin we also had to listen to next door snoring, and two ladies arriving in room 5 at 1am who then continued to be loud for an hour. Hot water was plentiful in the morning but the ensuite layout was cramped, a small square shower base with pull round curtain which inevitably sticks to you. The bathroom was clean, just dated.

Breakfast was a mixed affair, coffee and croissant served at the table, a very paltry offering of bread and cereal on a shelf. We could only bear one night in this place then had to make an excuse and move elsewhere, obviously being charged for the 2 nights we didn’t use – still at the higher rate I noted too for the balcony we didn’t receive. By that stage we were glad to escape and leave Luina behind. No-one asked us if we had enjoyed our stay but I think it was obvious. In our opinion this is more like a hostel than a hotel, and if you are unlucky enough to be given room 6 – good luck is all we can say. It was thoroughly depressing.

Would recommend spending a bit more money and opting for a hotel along the lakeside to avoid disappointment.”

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albergo L, Proprietario at Hotel Luina, responded to this review, October 11, 2013
Google Translation
Buongiorno Sig.ra,la presente solo per ricordarle che lei aveva riservato la camera e che all'ultimo momento mi ha avvisata di non riuscire ad arrivare.Io allora la sua camera l'ho destinata ad altre persone e il giorno successivo quando lei è arrivata l'ho accompagnata nell'unica camera disponibile e non le ho fatto pagare nessuna penality per la notte disdetta.Sa,io ho solo 7 camere quindi mi è difficile averne una che soddisfi appieno le sue personali esigenze.Le ricordo anche che l'Albergo è 2 stelle e che noi facciamo il possibile per far si che i nostri Clienti si sentano come in alberghi di categoria superiore..Certo è che non siamo ancora in grado di ristrutturare e arredare le camere a seconda dei gusti(discutibili)dei nostri graditi ospiti,ne tanto meno creare balconi e finestre supplementari con la bacchetta magica.La nostra struttura fa parte del patrimonio artistico di Stresa e noi ne siamo orgogliosi.La saluto e la invito a riflettere prima di pronunciarsi.Cordialmente,la grande famiglia dell'Albergo Luina
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57 reviews from our community

Traveler rating
    25
    23
    4
    4
    1
See reviews for
9
24
4
1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Ballina, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 2, 2013

Stayed with my wife a month or so ago and had a wonderful stay.Owner and son were a delight and most helpful.Perhaps the pillows could do with a change as were a bit firm for us.Overall a relaxed in the heart of town stop over

Room Tip: Ask for one on the street, very quiet but a bit more atmosphere
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 9, 2013

I loved this hotel, mostly for the owners and their restaurant. It's a great value, with good clean basic rooms, and centrally located. The owners are just so charming and lovely. I ended up eating at the restaurant two or three times because it was one of the best in town. If you're going to be in Stresa, this is a wonderful economy hotel.

Stayed July 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 2, 2012

The hotel is very nice on a main street in Stresa. It's a short walk to the lake. The rooms are basic but very clean. Ours had a small balcony that we didn't use much due to the weather. The best thing about the hotel is the extremely friendly family that operates it. The breakfast was good and I hear the restaurant is outstanding but we didn't eat there. If I were returning to Stresa I would stay at Hotel Luina.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 1, 2012

We stayed here 2 yrs ago as part of a multi-city vacation. The owners couldn't have been more friendly and helpful. Very basic accomidations, but immaculate. Convenient location. Good continental breakfast.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 19, 2012

We didn't stay at the hotel but had a meal in the restaurant and it was by far the best meal we had in the 2 weeks we were in Italy. Other restaurants were good but this was exceptional. We had scallops and the beef tornado plus desserts of course! The staff were wonderful and we had complimentary drinks because we were a little early for our reservation and had to wait a few minutes. The prices were reasonable and although there weren’t the hundreds of options you find in some of Stresa’s restaurants, everything was made using fresh ingredients and demonstrated its commitment to quality not quantity. If you go to Stresa, you must go to this restaurant, it is outstanding.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 6, 2012

Nice little hotel. The rooms are not spectacular, but it's reasonably priced, excellent location right by the town centre and the main boat port, good bed with a firm mattress, bathroom just fine. What sets it apart is the warmth of the owners. Happy to show you the room before you commit, very friendly and helpful. My wife had sprained her ankle walking in the evening after pharmacies had closed - they provided pain killers and cold spray and helped any way they could.

Our room was towards the town centre which, although pedestrianised, means a bit of noise from chatting people since the narrow streets echo a bit. But not a problem.

The beginning of July is an excellent time to visit Stresa - the school holidays hadn't started yet and we had no trouble getting rooms or dining out without reservations.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Luina

Address: Via Giuseppe Garibaldi, 21, 28838 Stresa, Italy
Location: Italy > Piedmont > Lake Maggiore > Stresa
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #15 of 36 Hotels in Stresa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Luina 2*
Number of rooms: 7
Reservation Options:
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Also Known As:
Luina Hotel Stresa
Hotel Luina Stresa, Italy - Lake Maggiore

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