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“An excellent hotel in a beautiful setting” 5 of 5 stars
Review of La Palma Hotel

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La Palma Hotel
4.0 of 5 Hotel   |   Lungolago Umberto I 33, 28838 Stresa, Italy   |  
Hotel amenities
Ranked #4 of 36 Hotels in Stresa
Somerset
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“An excellent hotel in a beautiful setting”
5 of 5 stars Reviewed 2 weeks ago

Stayed here at the end of July. As previously reported this hotel is in a beautiful position fronting on to the lake. We had a room with a lake view and balcony and would endorse that it is well worth the extra money. The general standard of this hotel is very high, the housekeeping is first class and the owners are on site most of the time overseeing the operation. We are booked in for half board and as people who usually only eat in the hotel restaurant as a last resort were pleasantly surprised by the quality of the restaurant food which was the equal of a couple of the restaurants that we ate in. The breakfast buffet is enormous and I found it was enough to keep me going through to dinner most days!
The staff always greeted us very courteously and I felt they tried hard to please. There are stunning views from the Rooftop Terrace and a trip to the nearby islands is a must. We were told that in mid-summer the perimeter road around the lake got very busy but we saw little evidence of this. In any case, travel to other lakeside resorts is easy using the ferries.
This is one of those hotels where I was quite sorry to leave - Stresa is a very pleasant little town, the hotel is excellent overall and all in our party agreed we would love to return in the future.

Room Tip: Paying the extra for a lake view room is well worth it
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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731 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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Wigan, Lancashire
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
222 helpful votes 222 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic luxury hotel right on the lakeside with fabulous views over lake Maggiore. The staff were superb and the facilities were tremendous with a pool right on the lake and a roof terrace with infinity jacuzzi pool and luxury sun loungers and a bar. The rooms were large and very clean with balconies. The breakfast was superb with everything to choose from. I would definitely stay here again.

Room Tip: Any with a lake view.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Chester, United Kingdom
Top Contributor
113 reviews 113 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a week at the beginning of August. We booked the standard room. This turned out to be far bigger and better than we expected. The balcony was really spacious and, even though it looked out the back, it had a lovely view of the hillside behind the hotel. The decor of the room (and most of the hotel apart from the skybar) was quite old fashioned. The bathroom was good with a his n’ hers sink.
The best thing about the hotel, and the reason why we chose here, was the skybar. There is an incredible view of the lake here. The panoramic vista is just stunning. We’ve stayed at other hotels with skybars (or skypools as they sometimes call them) but none had such a panoramic view. There are 2 sections to it. The bar area and the pool area. Both are really modern and stylish. The bar area is wonderful both night and day. In the night it is very romantic with lots of candles creating a cool and relaxed atmosphere. However, the annoying thing is that it is open to non residents (unlike other skybars we have experienced) and, although that is not a big deal, the amount of times during our 1 week stay that a section or all of the bar area was cordoned off for a private function was very disappointing for those of us who have paid a lot of money for this. Of the 7 nights we stayed here there was a section or all of the bar cordoned off on every single night. This is totally unacceptable.
The pool area (or Jacuzzi area) is also really nice. However, there are not enough loungers for those wanting to sunbathe. For some odd reason they have created 8 loungers with a permanent cover so they are no good for sun bathers. Why not just use an umbrella so that the sun bather can choose whether they want cover or not. This leaves not many places for those who like a bit of sun bathe and it was quite a challenge to get a lounger that was in the sun. The pool itself is actually a heated jacuzzi. It is about 3 feet deep. It is not something to swim in but is great for a dip to give you relief from the sun. It is also nice to sit around in the evening when it is all it up (this is often a necessity as the rest of the bar may be cordoned off). There is another pool down on the lake side that is a proper sized pool that is suitable for swimming. We had intended to try it out but loved the skypool so much we stayed there.
The breakfast at the hotel was really good. Lots of choice and really fresh produce. The pastries were incredible. This was easily the best breakfast we’ve had in Italy and probably anywhere abroad.
Staff were mostly brilliant. There are a couple of guys at the reception that were very friendly, really knowledgeable and helpful and couldn’t do enough when we asked for advice. However, some of the female staff were not so pleasant and seem out of place working in this sort of industry. No smiles or welcomes when we arrived. And not even a ‘hope you enjoyed your stay’ when we checked out. We saw an Australian couple checking out and enthusiastically telling the female staff member how they enjoyed their stay just to be met by total indifference. We received the exact same ‘not bothered’ attitude. Unlike in other Italian (and, thankfully nowadays, English) hotels certain staff just did not go the extra mile and probably should not be working in the tourist business.

A couple of other things to mention. Firstly the outrageous prices at the bar. When you are sitting around the pool all day you need a few drinks to keep hydrated. The prices of drinks at the bar are ridiculous.
Another issue is being charged for using the internet. We have travelled all over the world and stayed in everything from backpacker hostels to 5 stars and have never, ever been charged for using the internet. I was disgusted to be charged 35 cents per minute. This resulted in an extra charge of 60 euros on our bill. There does seem to be an attitude at this hotel of not really having that much respect for their customers. Thank God I never used the phone.
We are tempted to give a 3 rating due to certain things that they need to change. However, despite all the annoyances, we would go back and the skybar (which is the jewel in their crown) is a fantastic place to have in your holiday hotel.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at la Palma for a friend's wedding on one of the lovely islands on the lake. The location is great and the view of the lake sublime. The hotel itself is typical of Italian hotels, as in stunning decoration and appearance. But once you spend some time in there, you realize some things don't work properly. The air conditioning system was not working the first night, we had issues with the shower and I find it surprising that for such a high standard hotel, there is no extra duvet, pillow .etc. in the room.The sky bar on the rooftop is something to die for though, it is amazing and worth staying in the hotel even if just for that. Recommended overall !!

Stayed August 2014, traveled as a couple
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New York City, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My family and I just spent two nights at the La Palma. We booked two side view lake rooms but were pleasantly surprised when we were upgraded to a junior suite with balcony front lake view in both rooms of the suite. The rooms were spacious and modern. The beds were very comfortable. The views of Lake Maggiore were spectacular. The sky bar was a perfect setting to end each of our days exploring Stresa and the surrounding area. Although we did not eat in the hotel's restaurant, it was busy each night. We would definitely stay here again.

Stayed August 2014, traveled with family
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Suffolk UK
Top Contributor
54 reviews 54 reviews
37 hotel reviews
Reviews in 23 cities Reviews in 23 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at La Palma for 14 nights at the end of July this year. We flew from London Gatwick to Milan Malpensa and used Sun Transfers to get to Stresa. All excellent so far.
We had bed and breakfast and a side facing double room on an upper floor.
The hotel is located on the road towards Baveno, is a very short walk into Stresa and has uninterrupted views of Lake Maggiore and beyond.
Our room overlooked the road, the lake, the mountains beyond and the 3 ruined villas next door. The view from our upper floor was good but lower floors on the side would be less so. Our room was typical old school Italian. It had slightly ornate fittings etc., high ceilings, was a bit worn but very clean, was a good size and the aircon worked just fine. The bathroom was similar with everything one needs including a very good shower and a very noisy jacuzzi. The balcony was good with simple furniture and was very private with side walls. No chance of smoke drifting in from the neighbours! Nice then but......... the room was incredibly noisy. You could hear everything from the neighbours on either side. The TV, the phonecalls, the conversations etc etc etc. The hotels was built 40 years ago and I appreciate that building standards and materials have improved. Subtle modern soundproofing materials are available for the next time La Palma has a refurbishment. So for now, take some ear plugs. We did. It will be worth it.
Breakfast was served in the grand dining room. There was the usual good continental selection of food and drinks with a couple of hot food options. Service was very average. Smiles and greetings were rare, but the view was lovely. We opted not to eat dinner at La Palma. The cost was 70 euros plus drinks for two. We thought this was very steep for guests and so, after our breakfast experience, we went into town.
The pool and garden across the road by the lake was really nice with plenty of sun beds and towels. We spent lazy hours there when the sun shone. For us this lakeside pool was one on the best features of the hotel. They should make more of it.
Now to the Skybar. This features prominently in all reviews of La Palma. The Skybar is new and very stylish and offers 360 degree uninterrupted views of the area. Bar and food prices are far too expensive and service is again very average to say the least. The Skybar is a very popular place to pose for guests and visitors from far and wide. We met all sorts in the lifts on their way to the Skybar.
Stresa is pretty and has plenty of tourist shops and nice cafes and restaurants. During our 15 days we tried many. Verbanella by the lakeside is good for coffee, snacks and drinks. Most of the ones in town are good. Prices vary considerably so check them out.
We have stayed in hotels all over Italy as it is our European destination of choice. We love everything about Italy and are widely travelled in that country. We are used to the hotels and the service. It is the latter area in which La Palma needs to improve. The service one gets is the minimal expected. During our long stay greetings and smiles were absent from most staff and we got the impression the hotel had become very complacent. The service simply needs to improve. It was not what we are used to in Italy.
If we return to Stresa we will probably stay somewhere else. There is plenty of choice.

Room Tip: Ask for an upper floor room.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked a junior suite here as the blow-out treat section of our trip to Northern Italy...and I wasn't disappointed. Our suite was about the size of our Edinburgh flat with a large balcony facing two directions which was amazing to sit out on at night.

The lakeside pool is freezing but good on a hot day. We preferred the roof-top infinity pools: heated, spectacular views, bubble jets! The Skybar was one of the highlights of our holiday: cocktails by starlight looking out over Stresa.

Breakfast was good with a spread of quality though you have to time it well to get a table by the open doors for the best experience!

We would completely recommend this hotel.

Room Tip: Junior suites are worth it!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Palma Hotel

Address: Lungolago Umberto I 33, 28838 Stresa, Italy
Location: Italy > Piedmont > Lake Maggiore > Stresa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Stresa
#2 Luxury Hotel in Stresa
#3 Romantic Hotel in Stresa
#3 Family Hotel in Stresa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — La Palma Hotel 4*
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Also Known As:
La Palma Stresa
La Palma Hotel Stresa, Italy - Lake Maggiore

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