This is a really nice hotel that probably deserves it's 4 stars. Reception staff are very helpful. Rooms are great with Great Lake views and small balconies on front rooms. Safe and free wifi a must these days. Breakfast is good even though no hot food, toaster like other reviews mention at snails pace. Don't understand hotel consistently getting this comment and not spending a few hundred bucks and buying a faster one ( they do exist in every other hotel we have stayed in in the last month). Only 2 pillows provided in room and you have to ask for more, think 4 should be provided. Great TV and English channels to keep up with a bit of news ( although we have paid a fortune to get here we should not be watching TV). We drove right around lake maggiore today, easy trip with lunch in locano. Tomorrow going to drive to the Matterhorn. Drive to brig then train.
Only negative on hotel is restaurant. 4 star rating requires a'la carte restaurant. This hotel offers evening meal @ €35 for 5 courses fixed menu. Several choices of each course but not a'la carte, so how does it retain 4 stars? Seems good value but obviously based around bus tours and all pre cooked and served up as ordered. My wife's salmon was so dry as was others that everyone was looking for salad dressing or something to moisten it up. Also as it's pre cooked in batches it comes so quick you don't have time to breath between courses. Also they staff in the restaurant seem so out of place compared to the rest of the staff in the hotel. It may be the fact that they are older and not so confident with different languages but they are so stiff and un smiling. Also dining room is a bit of a big barn set up for all you can eat buffet for coach tours. My advice stay at hotel but avoid the restaurant. Plenty of better, cheaper options close by.