Long overdue praising this hotel from our visit in February 2014. Gianni "rescued" us after we discovered that our online booked hotel was closed for renovation. Gianni immeditely took us in and besides providing a five-star experience in accomodation, was the perfect one man chamber of commerce for Stresa and Lago Maggiore. Our visit was deep in the "off" season with many attractions and services closed for the season, but Gianni knew what was open and all his recommendations for food and entertainment were spot on. Additionally he was most helpful in directing our transportation and even booked accomodations for us in Rome for our return trip. Five star service, family friendliness and secure, comfortable accomodation, you could find no better in this beautiful region.