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“Great holiday with great staff” 5 of 5 stars
Review of Astoria Hotel

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Astoria Hotel
4.0 of 5 Hotel   |   Corso Umberto I 31, 28838 Stresa, Italy   |  
Hotel amenities
Ranked #19 of 36 hotels in Stresa
Harrogate, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Great holiday with great staff”
5 of 5 stars Reviewed October 31, 2012

Just returned from a Riviera holiday on 23rd Oct. The owners have an excellent staff team who really went that extra mile to make the holiday enjoyable. Their enthusiasm at their jobs was impressive.

Our niece had a single room overlooking the lake and great views. We had a side room which had a side view of lake and gardens and was nicely quiet.

The food was of a high standard.The receptionist provided us with a guide book for Milan when we enquired about the local train service. Its definitely worth spending a day in Milan and the train was not that expensive.

Room Tip: a view of the lake is worth it.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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221 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Hereford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 30, 2012

Stayed at the Astoria in October for a week with Riviera Travel. Excellent position overlooking the lake and just 5 minutes walk to the town centre.This hotel is somewhat overwhelmed by the other grand hotels on the promenade but we found it to be generally very good.Staff were always helpful and cheerful despite having to serve 100 -150 customers in the restaurant between 7-8pm for dinner . Food was of good quality although some people complained of a lack of choice /small portions .The rooms facing the lake offered superb views and were always kept very clean .Trips organised by Riviera were all very interesting =would recommend Isola Bella for its stunning gardens/Como not so interesting /Lake Orta is a hidden gem/Locarno has a lot of character but the centovalli railway is not as spectacular as the Bernina express!Stresa itself has lovely lakeside walks /intersting little shops once you get away from the lake=would recommend the cafes /shops around the main square. You can even wander around the grand hotels /gardens=try the Regina Palace /Grand hotel des iles borromees...see how the other half live!Allin all a fascinating tour.

Room Tip: Choose a room overlooking the lake =superb views.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denman Island, Canada
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed October 26, 2012

My husband and I stayed at the Hotel Astoria in early September. for 5 nights
The hotel is very conviently located as stated by the other reviews and the rooms were quite nice. We had a room at the back which over looked the swimming pool and the hills behind. It was clean and comfortable and the bathroom was quite nice.
The main problem was the Resterurant. the staff were anything but friendly. We found it difficult to get their attention and when we did they were not very pleasant. The breakfast buffet was poor. No fresh fruit! We ate at the resterurant the first evening we arrived and found there was no choice as mentioned by a previous reviewer. There was a three course meal with a limited choice of dishes. This hotel caters for the bus tours and lasrge groups and is not set up for the individual traveller.
At lunch again there is only a set meal but they do provide a sandwich or sald at the pool bar or the inside bar.
The pool was very nice .
I would not recommend this hotel to individual travellers unless you are prepared to eat in town every night as we did.

Room Tip: The rooms ar the front may have a view of the lake but I would think that they can be a little noisy...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Wales
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 7, 2012

Hotel Astoria (4 star)
Stressa,
Lake Maggiore
Italy

5 day stay, Sep/October 2012

Our stay in Stressa was the second part of our holiday to the Italian Lakes: Como and Maggiore.
We travelled from Menaggio to Stressa using the Autostradas. Getting on the A roads was ok but getting off provided some hairy moments as we snaked our say down to the Lakeside and stumbled into our Hotel. Parking was free and we were met by a footman who delivered our luggage to our room; nice touch. Staff at the desk were welcoming, polite and helpful. Our room was clean and tidy with an excellent en-suite and was maintained so by the hard-working room cleaners. Our room had a balcony that opened out to view of the countryside. Breakfast was very consistent with a 4 star hotel; real fruit juice and a nice array of rolls, croissants etc typical of a continental breakfast. Scrambled egg and smoky bacon were also available. A four course evening meal was an option we used on a couple of occasions. It was OK but mostly, we ate out. Stressa is a very picturesque town full of narrow side streets and well kept piazzas with lots of cafes and restaurants to choose from. As thje days went by, the weather improved markedly and we enjoyed trips to other towns and villages dotted around the lake using the ferry boats etc.. Our favourite was the very beautiful Catalina. There are also three famous islands on the Lake: Isola Bella, Isola Madre and Fisherman’s all well worth viewing. Finally, we visited Locarno, Switzerland. We managed to miss the out going train by sitting on the platform and not getting on the train we should have taken. So, instead we started our trip on a boat, a 3 hour journey between Stressa and Locarno, made very pleasant as we chatted to some very nice American tourists from Missouri . All through our stay, the Hotel staff were helpful and polite and the room made spotless. This added to the enjoyment of our stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 30, 2012

Maybe this is time to put the other side of the story to some of the poorer reviews I have just read on this site.
This is the second time we have stayed at this hotel. We were there four years ago and came back because we enjoyed it so much. Things change but fortunately in this case, not much.
First, it helps if people understand that English is not their first language. All the staff spoke some English, German, French and Italian and in the case of Gian-luca, the fabulous barman who has been there for 20 years, Portuguese, Spanish and some Russian as well. Not bad for waiting staff. Also, you get out what you put in. If you take the time to be friendly with them they repay the effort in spades. When we left this time it was like saying goodbye to family and they treated us like that. That "rather dour older man" on reception turns out to have a great sense of humour, was a nice man and very helpful. Franco, I will always remember your red and yellow cards.
The room was lovely over looking the lake. We had specified this when booking. Clean, tidy and well maintained. Bathroom perhaps needed an update but was fine. The maid service each day was excellent, and if you took the trouble to talk to her, very friendly. She spoke some English as well.
The restaurant staff, from Fabio, Maitre'd. Mario, No2, to Alessandro, Daniel, Carmelo. Eduardo, Sadeem, Rosi, and the others, were all happy, friendly and fun. They made our holiday, as they did last time. Gian-luca in the bar remains a good friend and as always very professional. For those of you who enjoy sport try testing his knowledge. He knows more about any sport in any country than anyone else I know. I cannot praise the staff highly enough. In fairness to other reports, they did seem very busy - much more so than last time. We put that down to an increased number of coach tours that appeared to be staying there. I guess If was running the hotel I would put the tours in the private restaurant all together and the people who were paying for a fortnight's expensive holiday, rather nearer the lake view windows. In short, you get what you pay for. The world is difficult place, Italy more so than some other places and you get business where you can but I hope they don't spoil it. The food was good, although perhaps not quite as good as we remembered it, but still OK if a little Anglicised (and that is probably our fault anyway). We had plenty of choice each day - four starters - four mains or more - cheese and a choice of desserts although these were a little restricted. Buffet style breakfast was just that, but good. Scrambled eggs or boiled eggs if you looked and cereals of all sorts. The Germans (or anyone else) could choose from their cheeses and meats if they wanted, and there was plenty of fresh fruit and lots of breads and croissants, plus a rather slow toasting machine. Short of a Full English, I can't imagine what else anyone could want. My secret pleasure was a slice of lovely panettone as well.
The position of the hotel on the lakeside is excellent. Five minutes walk to the centre of Stresa and if you wanted to visit the lovely islands, which you would, a taxi boat left on the beach just on the other side of the road from the hotel. The Lake Navigation Company on the big boats had put their prices up so much that the taxi boats are now a very good and cheaper alternative.
If I have a criticism, it is that wi-fi is not automatically provided for those of us who can not be separated from our gadgets for a couple of weeks. It is very expensive in the hotel - we were told 15 euros a day - and that's a lot to get your emails, but Daniel's bar on the front, five minutes walk to a nice cold beer, provided free wi-fi as did many other bars in the town. It wouldn't cost a lot for the hotel to provide it and more guests than they realise were swapping info on free availability.
We will definitely go back to this hotel. We are tempted as others have been, to fix directly with the hotel who are happy to arrange a taxi from the airport or you can can book the bus which has a regular service from Malpensa. The hotel has a good web site in many languages and to avoid misunderstandings, communication by email is probably the way to go. There weren't many young people staying at the hotel as someone else has said - one of the reasons we go in September to avoid school holidays, and frankly I don't want entertainment provided. There is usually some of that going on in the town which we enjoyed when we went looking. I guess it depends on what you want your evening to include.
I am not an employee of the hotel, neither do I have family who work there nor do I have any connection with any travel company. I just love this place and the people who made sure we had a lovely holiday. We never had a problem that wasn't resolved if you told them about it.
To those who challenge the four star rating, you should have stayed at the infested dirty 3 star dump we sadly stayed in overnight at Gatwick before our flight.

Room Tip: Ask for a lakeside view if you want one. Half the hotel faces the lake and half doesn't.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford on Avon
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 27, 2012

This hotel has many good features but some leave something to be desired of a 4 starred hotel.
Location is perfect,near enough to the ferry and bus stations but far enough away to be clear of the bustle and noise as, it is from the centre of the town.
Lake view rooms are just that but some standard rooms are quite small.However all have balconies with a table and 2 chairs. Rear view rooms look out over the small pool area(walled) and poolside refreshments bar. Not an area for long time sunbathers.and there is no "view". Rooms vary in size. There is a three bedroom annex at the rear which should be avoided,unless very competitively priced!
Dining room looks out over the lake and for the most part the food just about lives ut to 4*standards most of the time but breakfasts are limited .
The lounge areas are comfortably furnished but somewhat limited.
The staff could not be more helpful and efficient.
There is an underground car park and a parking area at ground level.

Room Tip: Before booking pres for details of the various sizes and cost differences.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottinghamshire
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 23, 2012

Just spent a week here. The welcome from the older guy on the reception was cool and not in any way friendly. He insisted that our cases were taken to our room by an over enthusiastic porter, who overstayed his welcome in our room, obviously wanting a tip. I begrudgingly gave him a couple of euros, which I thought was generous enough, but later read advice from the Citalia rep, suggesting a tip of 5 euros a case!

We were given no information on arrival about hotel facilities. We had to find everything out for ourselves. We tried to get lunch (at 1.45pm) but were told the chef had gone home. The poolside bar was shut. Not the warmest of welcomes.

Our room was lovely and extremely clean. We were on the 5th floor and had a lovely lake view. Despite other reviews suggesting front rooms are noisy with traffic, we didn't notice any noise all week, even when sleeping with the balcony door wide open, but maybe it was because we were so high up away from the noise.

Our bathroom had a whirlpool bath, with a fixed shower overhead and a flexible one over the taps, which was helpful for hairwashing..Theer was also a bidet. Towels were changed daily, as were sheets. There was a fridge with expensive drinks in and space for our own. Although there was a note saying personal belongings would be consficated daily, they never were.

As in most Italian hotels, there was no kettle, but I had taken our own, so managed to keep my caffeine intake up!

There were only 2 electric sockets and these had lamps in, so boiling the kettle, charging phones, iPad, cameras etc was a little difficult but manageable. The balcony was fairly small, but adequate and we had a great view of the islands and lake. We spent many hours on the balcony, lapping up the view. My only gripe about the room was the lack of any mirror at all, let alone a full length one. (There was one in the bathroom behind the handbasin)

The food was much better then I had imagined, having read poor reviews regarding this. We were on half board with Citalia, and we had a 4 course meal every night (except Sunday, which was buffet night) First course was usually a choice of 4, main a choice of 5/6, then a cheese course, followed by a choice of 2 desserts. We only felt the need to eat out on one night, as we wanted to try the local restaurants. So, we had 6 nights of good, Italian food. Tap water wasn't allowed; bottled water was 2 euros for 330 mls (The local supermarket sold 2 litre bottles for 18 cents). I didn't like having to sit at the same designated table every night, particularly as we made friends through the week, who we would have liked to have sat with.

Breakfast was buffet style and mostly continental apart from scrambled/boiled eggs. The fruit was tinned, in sickly sweet juice. I expect fresh fruit in a 4* hotel, so was disappointed. I hated the regular coffee, although the espresso was good.

All the waiting staff were polite, but not particularly friendly or prone to small talk.

Thw swimming pool wasn't popular with swimmers, although there were usually a few people sunbathing. To say it was heated is stretching the imagination somewhat!

The hotel is situated very near to the main town of Stresa, approximately 5 mins from all the hussle and bussle, 10-15 mins from the railway station, and close to where the boats come and go to the nearby Borromeo islands and further. Switzerland is 3 hours away by boat or train.

I wouldn't recommend this hotel to younger folk, as it seems to cater for older people. The bar seems soulless and there is no entertainment at all. At 60, I felt very young!

I would have given this hotel a "very good" review, had it not been for the staff, who were mostly very distant, especially the older guy on the desk, who was abrupt almost to the point of rudeness.

Room Tip: 5th floor room with a lake view - fantastic view and very little street noise
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Astoria Hotel

Address: Corso Umberto I 31, 28838 Stresa, Italy
Location: Italy > Piedmont > Lake Maggiore > Stresa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#6 Luxury Hotel in Stresa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Astoria Hotel 4*
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Also Known As:
Astoria Hotel Stresa, Italy - Lake Maggiore
Hotel Astoria Stresa

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