Regina Palace Hotel Stresa/Lake Maggiore Italy.
7 Nights from 24th June to 1st July 2014.
This was our main destination for a group holiday with ‘Great Rail Journeys’
We had a beautiful room (411) complete with chandelier and a balcony overlooking the lake, which is a real treat in Italy. We were at the front of the hotel and had lovely views of the lake and local islands.
The room had a mini bar, safe and plenty of storage for your personal belongings.
There is free WiFi available in the hotel, previous reviews mentioned some problems. On arrival I checked and I could make a connection with a basic ‘Hiport link’ BUT it wasn’t good enough to use with say ‘WhatsApp’. I spoke with reception and they gave me a ‘scratch card’ to obtain FREE high speed access to the internet. This card, once scratched gives you a User Name & Password. It has a total limit on it but I didn’t use it all. However,I still had some annoying issues with it, in that it would drop out soon after you stopped using it and re-establishing the link wasn’t always easy as you couldn’t get any internet access to sign on again on the basic HiPort non scratch card connection at times of high demand.
I have an early iPhone and I would go to my settings - Wi-Fi and re-establish the basic HiPort link. Then using my google browser I searched for the ‘www.hiport.net’ given on the scratch card. I clicked on the first option and you get a picture of someone’s hand on a keyboard plus other pics. – Scroll over to the right of that page where you will see a link to sign in as you did originally. RE input your ‘User Name & Password from the scratch card and you are back in business.
The above sounds difficult but it soon becomes second nature. Hope it works for you!!
The staff are generally excellent. The waiting staff are friendly and very polite and efficient. Some made time for a bit of fun but always watching to see what you needed and asked if your meal was ok. The public rooms were very grand but not in the least bit uncomfortable or unwelcoming. The food was very good with a very extensive breakfast buffet and good choice for the few evening meals we had there as part of our package. Drinks in the bar were quite expensive but there were plenty of places nearby to get something a bit cheaper if you wished. This is one of the best hotels I have stayed at in a wonderful location only 8 minutes walk from the very pretty and interesting town.
The gardens, outside pool area and bar were excellent as was the indoor pools, gym and other facilities.
My Tripadvisor restaurant shortlist for eating gave me: Mama Mis, Caffe Torino, Taverna Del Pappagello and La Botte, Also the best Ice Cream Riva Est SNC Di.
HOWEVER, retain a good record of what you buy and what the cost is against your account! I have a very simple but easy to use account App on my phone called ‘Money Monitor’ which I use for all holidays. This comes in very useful when you want to settle your bill at the end of your stay. On my last morning I collected a copy off my bill and it was 21 Euros more than I expected. I asked to see the slip for that amount and it clearly was not my signature. The receptionist apologised and redid my bill less the 21 Euros. We then got our packing done and assembled with the other members of our group ready to board our coach to get to our next train on the journey home. The coach was just about to leave and our group leader quietly asked me to get off the coach as there was a dispute over my bill. On arrival at reception I was met with the earlier receptionist and one of the waitresses who serve in the bar. She strongly stated that I had had the drinks making up the 21 Euros. I said no I hadn’t and my signature was not on that slip and I showed my signature on my card and pointed to my signature on other slips. She ran through the drinks that I had the previous evening, 30th June and I said yes I had had those drinks last night. But not only was it not my signature the slip but it was dated for the 26th June. Very reluctantly, it was I think, accepted I hadn’t underpaid. Our group leader stated it was the hotels mistake. I was very annoyed and embarrassed as all the others waiting on our coach must have felt I had not paid my bill!!
I left felling very sad that my stay at that hotel was spoilt by that issue.
- Official Description (provided by the hotel):
- Distinctive Turn-of-Century 6-story Hotel in garden setting on shores of Lake Maggiore, facing Borromean Islands. ... more less
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- Also Known As:
- Regina Palace Hotel Stresa
- Regina Palace Stresa, Italy - Lake Maggiore