Not long returned from a fantastic 11 day stay at this beautiful, elegant and exquisite hotel. When I booked this holiday no lake view rooms were available so opted for a double room with garden view. When greeted by Sylvia on arrival and shown to our room, we were delighted to see that we had been upgraded to a lake view, free of charge with complements from the hotel, room no 401, and as per previous comments the views of the Lake are breath taking.
The room was tastefully furnished and sufficient for our stay. House keeping we're amazing, with room cleaned, bed changed, fresh towels every morning, with the offer of a further change of towels early evening if required.
We were greeted every morning at breakfast by a restaurant member of staff, escorted to our table and coffee, tea, hot drinks order was taken and delivered promptly. All the waiting staff extremely professional, attentive and courteous, however some of the male members of staff could smile a bit more!! There was plenty choice and something for everyone at breakfast, and it was lovely to sit on the terrace (weather permitting) admiring the Lake and watch Stresa go by.
The hotel is ideally situated for exploring the area, 5 minutes from the harbour and cable car and 5 minutes into the town centre.
Unfortunately the weather wasn't the best when we were there however when it was raining we took the opportunity to explore the hotel and gardens (ask concierge for a umbrella) and it was well worth it. Every floor of the hotel is themed and beautifully depicts historic Italian periods. The gardens are well kept and well laid out.
Regardless of the weather have a drink at the bar, and what you get with your drinks are snacks, olives, crisps, peanuts, delivered with elegant service from the barman. Yes it can be expensive however it's the experience of it all, it's definitely not for tourists on a budget!
We didn't eat at the hotel in the evening as there was not really a lot on the menu that suited our taste, however we did take a light lunch at the pool bar on a few occasions and it was delicious. There are plenty restaurants and cafe bars in Stresa with a great choice and we preferred to go out every evening trying different places and menus.
The hotel is very well run with the General Manager Gianluigi Mariani on hand to assist with any queries or requests you have. This manager has a very dry and wicked sense of humour which made us laugh lots - brilliant!!! When waiting on our taxi to take us to the airport he very kindly gave me a brochure on the history of the hotel. He said he spotted me in a room in the main hall studying and looking at the history of the Hotel - This guy knows his clientele - a sign of a great GM. Many thanks for your kind hospitality, we will return.